Technical Support Lead Analyst- HIH

5 days ago

Hyderabad, Telangana, India Cigna Healthcare Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Position Overview Job TitleTechnical Support Lead Analyst–Collaboration Services OperationsThe Technical Support Advisor role for the Collaboration Services Operations team will be responsible for day-to-day operational support incidents and requests related to the following enterprise information technologies: Collaboration, Faxing, Messaging, and Mobile Devices services. The person in this role will work closely with our engineering counterparts to maintain and support the infrastructure needed to keep our Collaboration Services highly available and secure for our internal and external Cigna colleagues. To ensure the success of the entire team, the Technical Support Advisor will need to assist with developing strategies related to endpoint management and collaborate with teams across the organization to resolve technology issues and assist with enterprise projects.   Job Overview:< >Provide administration and support of the Microsoft Exchange On-premises and Online infrastructures; Endpoint Mobility Management (EMM) systems; and Webex environments. Assist with the root cause analyses of managed incidents in the production environments. Open and review support cases with vendors to resolve minor and major product related issues. Document production support issues/procedures/tasks. Provide patching, maintenance, and support of new and existing Collaboration products and services. Renew security certificates for our supported applications via Venafi Certificate Management Proactively monitor and manage our supported products and technologies to ensure availability, security, and agility for the Enterprise Participate in 24/7 on-call support rotation, including weekends and holidays with the expectation of responding to all applicable EOCC managed incidents related to the Collaboration Services within SLA Assist with the development of automated processes for repeatable work completed by the team. Provide knowledge transfers to the service desk teams for common technical issues.  Responsibilities: Qualifications:Education:< >At least 3 years of IT engineering/support experience Experience with Exchange Online, Azure AD, and Office 365 Experience using ServiceNow. Experience with technical writing and developing support documentation. Ability to establish strong internal and colleague-driven relationships and work seamlessly within a collaborative environment. Strong communication skills Experience:< >High school diploma or equivalent Overall, 5-8 years of experience required Skills:< >Microsoft certifications are preferred. Prior Exchange mailbox migration experience preferred. Experience with PowerShell scripting is a plus  Equal Opportunity Statement: Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

  • HIH - Business Analysis Lead Analyst

    5 days ago

    Hyderabad, Telangana, India Cigna Healthcare Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Business Analysis Lead Analyst - HIH - Evernorth  PPosition OverviewThe job profile for this position is Business Analysis Associate Advisor known also as a Systems Analyst (SA)The Business Analysis Associate Advisor will analyze Epics/Feature/business requirements to define functional solutions to address complex business needs. Projects are often...

  • QA & Testing Lead Analyst - HIH - Evernorth

    1 week ago

    Hyderabad, Telangana, India Cigna Healthcare Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    QA & Testing Lead Analyst - HIH - EvernorthAbout Evernorth:Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.ROLE...

  • Software Engineering lead Analyst

    2 weeks ago

    Hyderabad, Telangana, India Cigna Healthcare Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Software Engineering Lead Analyst - HIH - Evernorth Position OverviewThe job profile for this position is Software Engineering Senior Analyst, which is a Band 3 Contributor Career Track Role. Cigna, a leading Health Services company, is looking for an exceptional Full Stack Software Engineer in our Core Systems Organization.  In this role you will be...

  • HIH - Treasury Analysis Analyst

    1 day ago

    Hyderabad, Telangana, India Cigna Healthcare Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    HIH - Treasury Analysis Analyst - EvernorthJob Summary:The Disbursement Analyst supports U.S.-based banking operations by managing daily Positive Pay activities to detect and prevent check fraud ensuring the integrity of Cigna's check disbursement records. This role ensures timely and accurate submission of issued check files to U.S. financial institutions,...

  • Software Engineering Senior Analyst

    3 days ago

    Hyderabad, Telangana, India Cigna Healthcare Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Software Engineering Senior Analyst - HIH - Evernorth About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to...

  • Software Engineering Lead Analyst

    3 days ago

    Hyderabad, Telangana, India Cigna Healthcare Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Software Engineering Lead Analyst - HIH - EvernorthABOUT EVERNORTH: Evernorth℠ exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable, and simple health care,we solve the problems others don't, won't or can't. Our innovation hub in India will allow us to...

  • HIH - IT Project Management Lead Analyst

    3 days ago

    Hyderabad, Telangana, India Cigna Healthcare Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Role Title: IT Project Management Lead Analyst - Integrated Solution Manager Position Summary:The Integrated Solution Manager Lead Analyst is responsible for defining and supporting the building of the integrated test strategies and test plans those alignments with the portfolio and program epic needs over the product lifecycle. This individual will work...

  • Application Development Lead Analyst

    1 day ago

    Hyderabad, Telangana, India Cigna Healthcare Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Application Development Lead Analyst - HIH - EvernorthAbout Evernorth:Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of...

  • Software Engineering Lead Analyst

    2 weeks ago

    Hyderabad, Telangana, India Cigna Healthcare Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Software Engineering Lead Analyst - HIH - EvernorthAbout Evernorth:Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of...

  • Software Engineering Lead Analyst

    3 days ago

    Hyderabad, Telangana, India Cigna Healthcare Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Software Engineering Lead Analyst - HIH - EvernorthYou 5/27/2025 7:37 PM • About Evernorth:Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more...