Sales Support Coordinator

2 weeks ago

Gurgaon, Haryana, India Mirago Managed Services Full time ₹ 8,00,000 - ₹ 12,00,000 per year

We are seeking a detail-oriented and proactive Sales Coordinator to support our sales team in delivering industry-leading Managed Print Services to businesses of all sizes. You will play a key role in coordinating sales activities, managing client documentation, and ensuring seamless communication between clients, sales executives, and internal departments (e.g., service delivery, procurement, finance).

This is an exciting opportunity for someone with strong organizational skills and a customer-first mindset to contribute to a growing and dynamic team.

Key Responsibilities:

Sales Support & Administration

  • Prepare quotes, contracts, and service agreements for MPS solutions (hardware, software, and services)
  • Process and track sales orders from proposal to delivery and installation
  • Maintain accurate records including client information, contract details, and renewal dates in companys software platforms
  • Support the onboarding of new clients, coordinating device deployment, site surveys, and installation scheduling

Client Communication & Coordination

  • Act as the main point of contact for client follow-ups, status updates, and basic inquiries
  • Coordinate meetings, demos, and site assessments between clients and sales engineers
  • Assist with proposals, ensuring timely submission of required documentation

Reporting & Data Management

  • Generate and distribute sales performance reports (e.g., monthly pipeline status, closed deals, device volumes)
  • Track KPIs such as deal close rates, contract renewal timelines, and MPS device uptime metrics
  • Monitor contract expirations and proactively support renewals and upsell opportunities

Cross-Functional Coordination

  • Work with service delivery teams to ensure smooth transition from sales to implementation
  • Coordinate with procurement and logistics to ensure timely delivery of printers/MFPs, toner, and consumables
  • Liaise with billing and finance departments to ensure accuracy of invoices and contract terms

Requirements:

Qualifications:

  • 4+ years of experience in a sales coordinator or administrative support role (preferably in IT services, office technology, or print services)
  • Familiarity with Managed Print Services or office equipment industry (e.g., Ricoh, HP, Xerox, Canon)
  • Proficiency in MS Office, especially Excel
  • Strong verbal and written communication skills
  • Excellent organizational and time-management abilities

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