Customer Service Representative

2 days ago

Pune, Maharashtra, India Definedge Full time ₹ 21,000 - ₹ 45,000 per year

Company Description

Definedge is a dynamic company specializing in integrated financial services, offering unique tools and strategies for trading, wealth management, and financial planning. Our flagship product, "TradePoint," is renowned for its technical analysis and noiseless charting, empowering clients to make precise financial decisions. With a strong focus on transparency and integrity, our team comprises experts in market analysis, trade strategy, and software development, dedicated to simplifying trading through innovative charting techniques. We are committed to delivering advanced financial advisory, exceptional stock market training, and cutting-edge software solutions to ensure a stress-free and secure financial future for our clients. Based in Pune, Team Definedge consistently pushes boundaries to create maximum value and enhance client benefits.

Role Description

We are seeking a passionate and dynamic Customer Service Representative to join our team. As a full-time, on-site team member in Pune, you will provide exceptional customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction. Your day-to-day responsibilities will include managing customer interactions, enhancing the customer experience, and assisting clients in understanding our financial services and offerings.

Qualifications

  • Strong skills in Customer Service, Customer Experience, and ensuring Customer Satisfaction
  • Experience in Customer Support and effective response management
  • Excellent verbal and written communication skills
  • Proactive problem-solving and conflict resolution abilities
  • Ability to work collaboratively in a fast-paced, on-site environment
  • Background in finance or knowledge of financial services is a plus
  • A Bachelor's degree in Business, Communication, or related field is preferred

Freshers with good communication skills are Welcome

Intrested candidates kindly mail your CV to

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