Senior Manager-PTP-KAM(Key Account Management)

Job Title: Senior Manager Procure-to-Pay (P2P) Key Account Management

Function: Finance & Shared Services (F&SS)

Domain: E-commerce

Location: Bangalore

Reports to: ATL/ KAM; P2P Tower Lead

Role Summary:

The Senior Manager P2P Key Account Management will be responsible for leading vendor and seller relationship management within the Procure-to-Pay (P2P) function in a high-volume e-commerce environment. The role will focus on ensuring stakeholder satisfaction, operational excellence in payment processes, and proactive resolution of escalations. It requires a deep understanding of Statements of Account (SOA) reconciliation, GST, TDS, and vendor compliance, alongside strong problem-solving skills, structured communication, and logical reasoning. This leader will manage a team to deliver business-critical outcomes while driving stakeholder engagement, process improvements, and financial governance.

Key Responsibilities:

1. Stakeholder & Vendor/Seller Engagement

• Serve as the primary liaison for high-value vendors and sellers, ensuring transparent and timely communication.
• Build and maintain strong relationships with strategic vendor partners to foster trust and resolve issues promptly.
• Collaborate with internal teams (Category, Commercial, Vendor Experience, AP, and Legal) to address vendor queries, disputes, and escalations.
• Proactively engage with vendors and sellers to address operational bottlenecks and improve payment cycles.

2. Process & Operations Management

• Lead the SOA reconciliation process to ensure accuracy, transparency, and timely vendor settlements.
• Oversee end-to-end payment processes, ensuring compliance with GST, TDS, and other statutory requirements.
• Monitor vendor account health, payment timelines, and exceptions to prevent disputes or delays.
• Identify process gaps and partner with automation and transformation teams to implement efficiencies.

3. Governance & Compliance

• Ensure adherence to P2P policies, internal controls, and audit readiness across all vendor accounts.
• Maintain compliance with statutory regulations, including GST filings, TDS deductions, and related documentation.
• Partner with tax and compliance teams to address vendor-related statutory concerns.

4. Problem Solving & Continuous Improvement

• Apply structured, logical reasoning to analyze complex vendor issues and recommend data-driven solutions.
• Conduct root cause analysis for recurring disputes or payment delays and implement preventive measures.
• Drive process improvements through standardization, automation, and vendor education programs.

5. Team Leadership

• Lead, coach, and mentor a team of Key Account Managers, analysts, and specialists handling vendor portfolios.
• Build a high-performance culture focused on accountability, ownership, and service excellence.
• Ensure team readiness through structured training on P2P processes, GST/TDS compliance, and communication skills.

Qualifications & Experience:

• MBA (Finance), CA Inter, or equivalent qualification.
• 12–18 years of experience in P2P/vendor management, with at least 4–5 years in a leadership role in an e-commerce or large shared services environment.
• Proven expertise in vendor/seller relationship management, SOA reconciliation, and compliance with GST/TDS requirements.
• Strong understanding of e-commerce vendor ecosystems, contracts, and payment structures.
• Proficiency in ERP systems (SAP, Oracle, Microsoft Dynamics, or equivalent) and vendor management tools.

Key Competencies:

• Strong stakeholder engagement and vendor relationship management skills.
• Structured communication, logical reasoning, and the ability to articulate complex issues clearly.
• Deep knowledge of P2P processes, SOA reconciliation, GST, and TDS compliance.
• Problem-solving mindset with a focus on root cause analysis and preventive action.
• People leadership with the ability to build capability and drive performance.
• Analytical thinking, data interpretation, and business acumen in a fast-paced e-commerce environment.

Career Path:

Progression to ATL KAM/ ATL P2P, Cross-Tower Finance Operations Leader, or Vendor Experience Leadership roles