Operations Manager

2 weeks ago

Chennai, Tamil Nadu, India Blitz Full time ₹ 15,00,000 - ₹ 25,00,000 per year

About Company
Blitz enables Quick Commerec and Same-Day Delivery for eCommerce brands to provide the best on-time delivery experiences to their customers. Blitz aims to simplify scalability & unlock the growth of new-age eCommerce brands by making Same-Day delivery more convenient, reliable & affordable. Same-Day Delivery helps brands with converting their browsers into buyers, serving as a competitive advantage and reducing working capital challenges. Blitz currently engages with enterprise brands with category focus into Fashion, Beauty & Personal Care and Healthcare; helping them with 30% - 40% increase in their website conversions & increasing retention by 2x by providing best in class experience.

Key Responsibilities

  • Design & build a 60–120 minute delivery network in the region, including last-mile delivery stations, dark stores/micro-fulfillment centers, and delivery teams.
  • Lead & coach Team Leaders and Operations Executives to deliver the highest level of customer satisfaction with On-Time Delivery as the north star metric.
  • Use strong business judgment to communicate team goals, drive execution, and manage a fast-paced, high-volume quick commerce operation.
  • Achieve operational excellence by setting up scalable processes and driving continuous improvements.
  • Implement roster planning schedules & monitoring systems to ensure real-time fulfillment of customer orders within 60–120 mins.
  • Identify and eliminate operational inefficiencies, ensuring rapid order turnaround and seamless customer experience.
  • Understand & fulfill client requirements related to quick commerce logistics operations.
  • Manage cash handling for COD orders and ensure timely reconciliation with the finance team; continuously improve payments-related processes.
  • Success will be measured by ability to scale quick commerce delivery while improving operational efficiency and customer satisfaction.
  • Actively drive adoption of best practices across all operational functions.

Basic Qualifications

  • Graduation degree (Math, Statistics, Engineering, Science, Business, Logistics) from an accredited university with 2–4 years of relevant experience in operations/logistics.
  • Excellent written and verbal communication skills (remote & face-to-face).
  • Strong metric-driven mindset with ability to dive deep into data.
  • Knowledge of HR policies, employment law, and handling people processes.
  • Proven coaching and leadership skills with experience in building & mentoring high-performance teams.

Preferred Qualifications

  • Strong attention to detail with excellent written and oral communication.
  • Ability to manage multiple priorities in a dynamic, fast-paced environment.
  • Decisive, confident, and capable of influencing stakeholders.
  • Prior experience in quick commerce, last-mile logistics, or hyperlocal delivery operations is a plus.

  • Customer Support Executive

    2 days ago

    Chennai, Tamil Nadu, India GST Manager Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    About us:GST Manager is a leading tax consulting company ) providing tax solutions to clients on a PAN India basis. As a fast-growing startup, we are expanding our operations and team to accelerate growth and meet increasing client demands.The Role:We are seeking a Customer Support Executive to join our team in Chennai. This role involves managing client...

  • Customer Support Executive

    2 days ago

    Chennai, Tamil Nadu, India GST Manager Full time ₹ 2,00,000 - ₹ 4,50,000 per year

    About UsGST Manager is a leading tax consulting company ) providing tax solutions to clients across India. As a fast-growing startup, we are expanding our operations and team to accelerate growth and meet increasing client demands.The RoleWe are seeking a Customer Support Executive to join our team in Chennai. This role involves managing client...

  • Senior Manager/AGM

    5 days ago

    Chennai, Tamil Nadu, India OfficeFrameWork Operations Center Pvt Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Company DescriptionOfficeFrameWork (OFW) is a Business Process Outsourcing company specializing in the Logistics vertical with strong domain expertise and service delivery skills. Established in 2009, OFW has experienced exponential growth over the past six years. Our highly skilled team has become a trusted partner in various sectors such as Freight...

  • Operations Manager

    7 days ago

    Chennai, Tamil Nadu, India GoGoX Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We are seeking a dynamic and flexible operations leader to manage and scale transportation operations in India. The ideal candidate will bring data-driven decision-making and hands-on ground expertise to deliver operational efficiency, client satisfaction, and business growth. While FTL experience is a plus, we welcome candidates with relevant experience in...

  • Operations Manager

    7 days ago

    Chennai, Tamil Nadu, India GoGoX Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We are seeking a dynamic and flexible operations leader to manage and scale transportation operations in India. The ideal candidate will bring data-driven decision-making and hands-on ground expertise to deliver operational efficiency, client satisfaction, and business growth. While FTL experience is a plus, we welcome candidates with relevant experience in...

  • Operations Manager

    7 days ago

    Chennai, Tamil Nadu, India GoGoX Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    We are seeking a dynamic and flexible operations leader to manage and scale transportation operations in India. The ideal candidate will bring data-driven decision-making and hands-on ground expertise to deliver operational efficiency, client satisfaction, and business growth. While FTL experience is a plus, we welcome candidates with relevant experience in...

  • Operation Manager

    2 days ago

    Chennai, Tamil Nadu, India Learningmate Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Operations Manager Full-Time BasedSeeking a dynamic and strategic Operations Manager to support our billing and invoice operations and ensure alignment with evolving business needs and growth targets. This individual will be a critical player in monitoring and reporting on financial spend across all global operations and supporting the business across our...

  • Operations Manager

    2 days ago

    Chennai, Tamil Nadu, India ViFin Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description: Operations ManagerLocation :ChennaiCompany:ViFinIndustry :Fintech (Hospital Claim Settlement Process & Insurance Affordability)Job Summary:ViFin is a dynamic fintech company focused on revolutionizing the hospital claim settlement process and making insurance more affordable for all. We are looking for a proactive and results-driven Team...

  • Operations Manager

    7 days ago

    Chennai, Tamil Nadu, India Equiniti Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Management LevelFEquiniti Trust Company, LLC. (EQ) is seeking a qualified Operations Manager to join our team in India.The Operations Manager is responsible for managing the day-to-day operational activities for multiple transaction processing teams within TA Operations.This manager will oversee the day-to-day operations of the team using established...

  • Operations Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Ponram Biriyani Hotel Pvt Ltd Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company DescriptionSince 1973, Ponram Biriyani Hotel Pvt Ltd has been recognized for its sophisticated approach to food, focusing not only on taste but also quality and overall dining experience. Our authentic dishes are made from unique recipes developed over four decades, ensuring exceptional selection, quality, and preparation methods. With a customer...