Operations Manager

5 days ago

Chennai, Tamil Nadu, India Blitz Full time ₹ 15,00,000 - ₹ 25,00,000 per year

About Company
Blitz enables Quick Commerec and Same-Day Delivery for eCommerce brands to provide the best on-time delivery experiences to their customers. Blitz aims to simplify scalability & unlock the growth of new-age eCommerce brands by making Same-Day delivery more convenient, reliable & affordable. Same-Day Delivery helps brands with converting their browsers into buyers, serving as a competitive advantage and reducing working capital challenges. Blitz currently engages with enterprise brands with category focus into Fashion, Beauty & Personal Care and Healthcare; helping them with 30% - 40% increase in their website conversions & increasing retention by 2x by providing best in class experience.

Key Responsibilities

  • Design & build a 60–120 minute delivery network in the region, including last-mile delivery stations, dark stores/micro-fulfillment centers, and delivery teams.
  • Lead & coach Team Leaders and Operations Executives to deliver the highest level of customer satisfaction with On-Time Delivery as the north star metric.
  • Use strong business judgment to communicate team goals, drive execution, and manage a fast-paced, high-volume quick commerce operation.
  • Achieve operational excellence by setting up scalable processes and driving continuous improvements.
  • Implement roster planning schedules & monitoring systems to ensure real-time fulfillment of customer orders within 60–120 mins.
  • Identify and eliminate operational inefficiencies, ensuring rapid order turnaround and seamless customer experience.
  • Understand & fulfill client requirements related to quick commerce logistics operations.
  • Manage cash handling for COD orders and ensure timely reconciliation with the finance team; continuously improve payments-related processes.
  • Success will be measured by ability to scale quick commerce delivery while improving operational efficiency and customer satisfaction.
  • Actively drive adoption of best practices across all operational functions.

Basic Qualifications

  • Graduation degree (Math, Statistics, Engineering, Science, Business, Logistics) from an accredited university with 2–4 years of relevant experience in operations/logistics.
  • Excellent written and verbal communication skills (remote & face-to-face).
  • Strong metric-driven mindset with ability to dive deep into data.
  • Knowledge of HR policies, employment law, and handling people processes.
  • Proven coaching and leadership skills with experience in building & mentoring high-performance teams.

Preferred Qualifications

  • Strong attention to detail with excellent written and oral communication.
  • Ability to manage multiple priorities in a dynamic, fast-paced environment.
  • Decisive, confident, and capable of influencing stakeholders.
  • Prior experience in quick commerce, last-mile logistics, or hyperlocal delivery operations is a plus.

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