Operations Manager

1 week ago

Chennai, Tamil Nadu, India Equiniti Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Management Level

F

Equiniti Trust Company, LLC. (EQ) is seeking a qualified Operations Manager to join our team in India.

The Operations Manager is responsible for managing the day-to-day operational activities for multiple transaction processing teams within TA Operations.

This manager will oversee the day-to-day operations of the team using established policies, procedures, processes, controls, training, risk mitigation strategy, metrics/reporting and applicable industry regulations as well as managing moderately complex issues, production initiatives and projects. This role is also responsible for managing the ongoing processing efforts and ensuring clear expectations are set and the team is held accountable for their performance.

Accountabilities include, but are not limited to:

  • Adherence to regulatory requirements, service levels and productivity standards.
  • Adherence to policies and procedures along with implementing related process changes.

  • Setting clear expectations and holding team accountable for their performance.

  • Allocate employee resources efficiently, coordinate support with other departments as needed.

  • Root cause analysis for escalations; implement associated resolutions.

  • Reviewing, tracking and monitoring reports for items requiring action.
  • Training staff.

Education Requirements

  • Bachelor Degree Preferred

Required Qualifications

  • 5+ years of operations experience, client services experience, related business experience, or a combination of
  • 1+ years of leadership experience in an operations environment

Desired Qualifications

  • Expert operational understanding and experience in customer service/client support servicing initiatives and strategies
  • Ability to interact with all levels of an organization; including management
  • Strong change management skills
  • Ability to assess issues, make quick decisions, implement solutions, and influence change
  • Customer service focus with the ability to balance needs of clients, shareholders, and team members
  • Shareowner services leadership experience
  • Strong leadership skills
  • Excellent verbal, written, and interpersonal communication skills
  • Advanced Microsoft Office skills

The statements contained herein reflect the principle/essential functions and most significant duties of the job, and is not an all-inclusive list of the job's requirements. Individuals may perform other duties as assigned including work in other areas to cover absences, provide relief as needed and/or to equalize peak work periods or otherwise balance workloads.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.

  • Assistant Manager

    3 days ago

    Chennai, Tamil Nadu, India Ohmium Operations Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Should have in depth knowledge of ISO 9001, ISO14001, & ISO 45001 standards. Certified internal auditor / Lead Auditor will be an added advantage.Proficiency in GD&T and engineering drawing standards.Knowledge about manufacturing processes / work experience in chemical etching process, electroplating, mechanical stamping, furnace operations etc.Should...

  • Executive - HR - Operations - CBS - TAL - Talent Attraction &Acquisition - Chennai

    1 week ago

    Chennai, Tamil Nadu, India Legal operations Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Requisition Id: As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can...

  • Assistant Manager

    1 week ago

    Chennai, Tamil Nadu, India Legal operations Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Requisition Id : As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can...

  • Senior Manager/AGM

    1 week ago

    Chennai, Tamil Nadu, India OfficeFrameWork Operations Center Pvt Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Company DescriptionOfficeFrameWork (OFW) is a Business Process Outsourcing company specializing in the Logistics vertical with strong domain expertise and service delivery skills. Established in 2009, OFW has experienced exponential growth over the past six years. Our highly skilled team has become a trusted partner in various sectors such as Freight...

  • Operations Manager

    3 days ago

    Chennai, Tamil Nadu, India Chai Waale Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Hiring for Chai Waale (CHENNAI)Role OverviewWe are seeking a highly motivated and detail-oriented Assistant Operations Executive to join our operations team at Chai Waale in Chennai. The ideal candidate should have 1 to 2 years of experience in operations management, with a focus on supporting day-to-day operational activities, streamlining processes, and...

  • Operations Manager

    3 days ago

    Chennai, Tamil Nadu, India Vestian Global Workplace Services Pvt Ltd Full time

    Position: Operations Manager – Facility ManagementWe are looking for an experienced Operations Manager with strong technical knowledge and hands-on experience in:Electrical SystemsDiesel Generator (DG) SetsHVAC SystemsSTP & WTP OperationsHNS (Housekeeping & Network Systems)Safety SystemsUPS Operations & MaintenanceResponsibilities:Oversee the operation and...

  • Operations Manager

    1 week ago

    Chennai, Tamil Nadu, India GoGoX Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We are seeking a dynamic and flexible operations leader to manage and scale transportation operations in India. The ideal candidate will bring data-driven decision-making and hands-on ground expertise to deliver operational efficiency, client satisfaction, and business growth. While FTL experience is a plus, we welcome candidates with relevant experience in...

  • Operations Manager

    1 week ago

    Chennai, Tamil Nadu, India GoGoX Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We are seeking a dynamic and flexible operations leader to manage and scale transportation operations in India. The ideal candidate will bring data-driven decision-making and hands-on ground expertise to deliver operational efficiency, client satisfaction, and business growth. While FTL experience is a plus, we welcome candidates with relevant experience in...

  • Operations Manager

    1 week ago

    Chennai, Tamil Nadu, India GoGoX Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    We are seeking a dynamic and flexible operations leader to manage and scale transportation operations in India. The ideal candidate will bring data-driven decision-making and hands-on ground expertise to deliver operational efficiency, client satisfaction, and business growth. While FTL experience is a plus, we welcome candidates with relevant experience in...

  • Manager Operations

    5 days ago

    Chennai, Tamil Nadu, India Teleperformance (TP) Full time ₹ 2,16,000 - ₹ 6,48,000 per year

    We are looking for a highly skilled and experienced professional to join our team as an Operations Manager in Bengaluru. The ideal candidate will have 5-10 years of experience in operations management, preferably in a BPO or call center environment.Roles and ResponsibilityManage daily operations to ensure efficiency and productivity.Develop and implement...