Capacity Planning Business Analyst

2 weeks ago

Bengaluru, Karnataka, India Varite Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Name: VARITE INDIA PRIVATE LIMITED

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

About The Client: Founded in Mountain View, California, the Client is currently headquartered in Sunnyvale, California, with 33 global offices. The Client provides a business and employment-focused social media platform that works through websites and mobile apps. The platform is primarily used for professional networking and career development.

About The Job:

Forecasting & Demand Planning:

Monitor short- to medium-term forecasts for queued volume, handle time, attrition and shrinkage using historical and behavioral data. Translate forecasts into staffing optimization to meet service levels.

Align staffing recommendations with forecasted workload, shrinkage assumptions, and headcount availability. Support headcount ramping plans and cross-training initiatives.

Design, maintain, and optimize skill-based routing rules across and ensure routing logic accurately reflects agent capabilities, workflow priorities, and business requirements.

Maintain accuracy of employee profiles, group mappings, and scheduling parameters in NICE. Ensure timely updates to reflect staffing changes and organizational shifts.

Manage headcount records across planning tools and coordinate with Ops and vendor partners to keep planning systems up to date.

Collaborate with the Managed Service Providers Workforce Management team to align schedules with interval-level forecasts and business needs, including shift coverage and time-off planning.

Essential Job Functions:

Bachelor's degree in business, Operations Management, Economics, Statistics, Supply Chain Management, or related field.

5+ years previous experience in demand planning, data analysis and workforce management is required.

Qualifications:

Proficiency in programming languages such as Python, Java and SQL.

How to Apply: Interested candidates are invited to submit their resume using the apply online button on this job post.

Equal Opportunity Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.

Exp Req - Referral Bonus

0 - 2 Yrs. - INR 5,000

2 - 6 Yrs. - INR 7,500

6 + Yrs. - INR 10,000

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