
Business Process Analyst
1 day ago
We are currently seeking a Business Process Analyst to join our team in Bengaluru, Karntaka (IN-KA), India (IN).
Role Overview:
We are seeking a detail-oriented and analytical Business Analyst / Data Analyst to support our Infrastructure Services function. The role will involve gathering and analyzing business requirements, interpreting infrastructure data, preparing insights, and enabling decision-making for stakeholders. The candidate will collaborate closely with Infrastructure, Operations, and IT leadership teams to improve service delivery, optimize processes, and ensure data-driven governance.
Key Responsibilities:
Business Analysis (Infrastructure Focus):
- Engage with stakeholders to gather, document, and analyze business and technical requirements related to infrastructure services (network, cloud, servers, end-user computing, etc.).
- Translate requirements into functional specifications, workflows, and process improvements.
- Identify gaps, risks, and opportunities within infrastructure operations.
- Support project teams with requirement validation, test case reviews, and change management.
Data Analysis:
- Collect, clean, and analyze infrastructure-related data (incident trends, capacity, performance, utilization, financial spend).
- Develop dashboards, reports, and visualizations to track KPIs, SLAs, and performance metrics.
- Provide insights to support decision-making for capacity planning, service optimization, and cost management.
- Automate recurring reporting and improve data accuracy and consistency across systems.
Governance & Reporting:
- Support infrastructure governance forums with actionable insights and data packs.
- Prepare monthly and quarterly reports for leadership, highlighting performance, trends, and anomalies.
- Collaborate with Finance and Operations to ensure alignment between actual costs, forecasts, and cost models.
Required Skills & Competencies:
- Strong analytical and problem-solving skills with attention to detail.
- Proficiency in Excel, SQL, Power BI, or Tableau for data manipulation and visualization.
- Experience working with ITSM tools (ServiceNow, Remedy, or equivalent) and infrastructure monitoring data.
- Ability to document processes, workflows, and business requirements.
- Excellent communication skills to interact with both technical and non-technical stakeholders.
- Knowledge of IT Infrastructure domains (cloud, servers, storage, networking, EUC) preferred.
Qualifications & Experience:
- Bachelors degree in Computer Science, Information Technology, Engineering, or related field.
- 2-5 years of experience in Business Analysis or Data Analysis (preferably within IT Infrastructure / Technology Services).
- Exposure to ITIL practices and service delivery frameworks is desirable.
- Experience in financial / cost analysis of IT services will be an added advantage.
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