Business Process Analyst

9 hours ago

Bengaluru, Karnataka, India NTT DATA, Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are currently seeking a Business Process Analyst to join our team in Bengaluru, Karntaka (IN-KA), India (IN).

Role Overview:

We are seeking a detail-oriented and analytical Business Analyst / Data Analyst to support our Infrastructure Services function. The role will involve gathering and analyzing business requirements, interpreting infrastructure data, preparing insights, and enabling decision-making for stakeholders. The candidate will collaborate closely with Infrastructure, Operations, and IT leadership teams to improve service delivery, optimize processes, and ensure data-driven governance.

Key Responsibilities:

Business Analysis (Infrastructure Focus):

  • Engage with stakeholders to gather, document, and analyze business and technical requirements related to infrastructure services (network, cloud, servers, end-user computing, etc.).
  • Translate requirements into functional specifications, workflows, and process improvements.
  • Identify gaps, risks, and opportunities within infrastructure operations.
  • Support project teams with requirement validation, test case reviews, and change management.

Data Analysis:

  • Collect, clean, and analyze infrastructure-related data (incident trends, capacity, performance, utilization, financial spend).
  • Develop dashboards, reports, and visualizations to track KPIs, SLAs, and performance metrics.
  • Provide insights to support decision-making for capacity planning, service optimization, and cost management.
  • Automate recurring reporting and improve data accuracy and consistency across systems.

Governance & Reporting:

  • Support infrastructure governance forums with actionable insights and data packs.
  • Prepare monthly and quarterly reports for leadership, highlighting performance, trends, and anomalies.
  • Collaborate with Finance and Operations to ensure alignment between actual costs, forecasts, and cost models.

Required Skills & Competencies:

  • Strong analytical and problem-solving skills with attention to detail.
  • Proficiency in Excel, SQL, Power BI, or Tableau for data manipulation and visualization.
  • Experience working with ITSM tools (ServiceNow, Remedy, or equivalent) and infrastructure monitoring data.
  • Ability to document processes, workflows, and business requirements.
  • Excellent communication skills to interact with both technical and non-technical stakeholders.
  • Knowledge of IT Infrastructure domains (cloud, servers, storage, networking, EUC) preferred.

Qualifications & Experience:

  • Bachelors degree in Computer Science, Information Technology, Engineering, or related field.
  • 2-5 years of experience in Business Analysis or Data Analysis (preferably within IT Infrastructure / Technology Services).
  • Exposure to ITIL practices and service delivery frameworks is desirable.
  • Experience in financial / cost analysis of IT services will be an added advantage.

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