Customer Success Internship in Hyderabad

7 days ago

Hyderabad, Telangana, India Wexa AI Full time ₹ 3,00,000 - ₹ 6,00,000 per year

As a Customer Success intern at WEXA AI, you will have the opportunity to work closely with our clients to ensure their success with our cutting-edge artificial intelligence technology. You will be an integral part of our team, providing support, guidance, and solutions to help our customers achieve their goals.

Selected Intern's Day-to-day Responsibilities Include

  • Customer Onboarding & Support
  • Assist in onboarding new customers onto 's platform.
  • Provide guidance on product setup, basic troubleshooting, and usage best practices.
  • Document customer queries and escalate issues to the Customer Success Manager where needed.
  • Customer Engagement & Retention
  • Support the team in preparing customer communications, newsletters, and engagement campaigns.
  • Gather customer feedback through surveys, calls, and follow-ups.
  • Data & Reporting
  • Maintain up-to-date records of customer interactions in CRM (Zoho Bigin/other tools).
  • Assist in preparing weekly dashboards and reports on customer success KPIs.
  • Analyze usage patterns to highlight opportunities for upsell/cross-sell.
  • Collaboration & Enablement
  • Work with implementation, product, and sales teams to ensure smooth customer handoffs.
  • Contribute to building knowledge bases, FAQs, and training material for customers.
  • Participate in internal discussions on improving customer experience.
  • Learning & Growth
  • Gain exposure to Enterprise General Intelligence (EGI) applications and how they transform customer workflows.
  • Shadow customer success managers in client calls and note action items.
  • Take initiative to suggest improvements in processes or customer communication.

Join us at WEXA AI and make a real impact on the future of artificial intelligence

About Company: At , we're revolutionizing enterprise productivity with AI-driven automation solutions. From automating mundane tasks to integrating advanced workflows, our platform helps businesses focus on innovation and growth. Serving a diverse range of customers, from individuals to Fortune 500 companies, is the Swiss army knife of AI automation.

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