Customer Relations Manager

1 day ago

Mysore, Karnataka, India House Of Hancet 108 Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Company Description

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Role Description

This is a full-time, on-site role for a Customer Relationship Manager located in Mysore. The Customer Relationship Manager will be responsible for maintaining and building relationships with clients to ensure customer satisfaction and retention. Day-to-day tasks include handling customer inquiries, providing solutions to their concerns, managing customer accounts, and conducting follow-ups to identify areas for improvement. The role also involves collaborating with internal teams to deliver effective service and ensure the alignment of customer needs with company offerings.

Qualifications

  • Experience in communication-related skills, such as effective verbal and written communication, active listening, and presentation abilities
  • Proficiency in customer relationship management (CRM) tools and systems, and problem-solving skills
  • Ability to develop customer service strategies and manage customer satisfaction metrics
  • Analytical skills related to identifying customer trends and opportunities
  • Strong organizational skills for effective time and task management
  • Interpersonal skills to build relationships and work collaboratively with teams and clients
  • Bachelor's degree in Business Administration, Marketing, or a related field
  • Experience in customer service or client relationship management is highly desirable
  • Knowledge of local language and culture is an advantage

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