Executive - Customer Success

4 days ago

Mysore, Karnataka, India capillary technologies Full time ₹ 40,00,000 - ₹ 80,00,000 per year

Asia

Mysore

Job Description

About Capillary Technologies

Capillary Technologies is a leading enterprise-grade SaaS provider, offering a powerful, AI-enabled loyalty management platform that helps brands create exceptional consumer experiences. Since its inception in 2012, Capillary has remained committed to driving innovation in customer engagement and experiential loyalty.

With a strong technology-first approach, Capillary delivers cloud-native SaaS solutions that are trusted by over 250 global brands across 30+ countries. The platform supports businesses in digitally transforming their marketing and loyalty strategies through advanced data insights, automation, and personalized engagement. Recognized by industry analysts such as Gartner and Forrester, Capillary continues to lead the loyalty space with cutting-edge innovation and an unwavering focus on customer success.

With a team of over 900 professionals worldwide, Capillary fosters a culture of continuous learning, client-centricity, and operational excellence.

Role: Software Implementation Analyst (Healthcare Sector)

Location: [Add Location] | Experience: 3–6 years

We are looking for a skilled Software Implementation Analyst to join our team and support the deployment of Capillary's loyalty platform in the healthcare sector. The role demands strong client-facing capabilities, system configuration expertise, and a proactive approach to implementation.

You will manage the entire lifecycle of implementation projects—right from gathering business requirements to configuring the product, executing testing phases, and providing go-live support.

Key Responsibilities

  • Collaborate with clients to document technical/business requirements
  • Configure Capillary's loyalty solutions using internal tools and APIs
  • Conduct UAT, regression, and functional testing
  • Troubleshoot and resolve configuration issues
  • Maintain detailed documentation and support data migrations
  • Coordinate with cross-functional teams (Engineering, QA, Product)
  • Provide post-go-live support and feedback for continuous improvement

Skills & Qualifications

Technical:

  • Experience with APIs, software implementation, and system integration
  • Proficient in Excel; familiarity with SQL or BI tools (e.g., Power BI, Looker)
  • Knowledge of data structures; AI/ML awareness is a plus

Professional:

  • Strong analytical skills and attention to detail
  • Excellent communication and project coordination abilities
  • Experience working in SaaS or product-based environments

Education:

  • Bachelor's degree in Engineering, Computer Science, or a related field
  • 3–6 years of relevant experience in implementation/configuration roles

Job Requirement

Technical Skills

  • Experience with software implementation, APIs, and system integration
  • Proficient in Excel; working knowledge of SQL or BI tools (Power BI, Looker)
  • Understanding of data structures and transformation
  • Awareness of AI/ML concepts is a plus

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