Regional Manager

1 day ago

Mysore, Karnataka, India KIDVENTO EDUCATION AND RESEARCH PRIVATE LIMITED Full time ₹ 8,00,000 - ₹ 10,00,000 per year

Position: Regional Manager - Program Success

Company: Kidvento Education and Research

Location: Bangalore

To apply:

Remuneration: Rs 8 Lakhs – Rs 10 Lakhs per Annum

Experience: 3+ YearsJob

Description: Roles and Responsibilities1.

Team Leadership and Management

  • Lead and inspire the Program Success team, providing a clear vision and strategic direction.
  • Oversee daily operations and ensure smooth functioning of program implementation efforts.
  • Manage and mentor a team of Program Implementation Managers, setting clear goals and KPIs.
  • Regularly monitor team performance and provide actionable feedback to drive excellence.
  • Ensure timely resolution of escalated client concerns and maintain strong client relationships.
  • Collaborate with the recruitment team to identify, hire, and onboard top talent for the Program Success team, ensuring alignment with organizational goals.

2. Data-Driven Insights and Analysis

  • Continuously gather and analyze customer feedback to refine service delivery.
  • Leverage data insights to enhance customer satisfaction and operational efficiency.
  • Track and improve customer time-to-value, renewal rates, and overall program impact.

3. Strategic Planning and Execution

  • Develop and implement strategies to enhance customer retention and expand the user base.
  • Identify opportunities to drive higher product adoption and long-term customer satisfaction.
  • Plan and execute actionable blueprints for Program Success team initiatives.

4. Revenue Growth and Operational Excellence

  • Identify and execute upsell opportunities to expand revenue within existing accounts.
  • Proactively address potential churn risks and drive new business opportunities.
  • Maintain high standards for customer service and overall account health.
  • Coordinate cross-departmental resources to address critical client issues efficiently.
  • Ensure adherence to company policies, processes, and compliance guidelines.

Desired Candidate Profile

  • Experience: Minimum 3 years in school program implementation or a similar domain, with at least 2 years of team management experience.
  • Proven track record of managing customer success strategies and building scalable systems.
  • Strong relationship management and networking abilities.
  • Demonstrated expertise in customer-facing roles like Account Management or Customer Success.
  • Exceptional leadership skills with the ability to coach, motivate, and empower teams to perform at their best.
  • Analytical mindset with the ability to derive actionable insights from data.
  • Excellent communication and problem-solving skills with a customer-first attitude

Job Types: Full-time, Permanent

Pay: ₹800, ₹1,000,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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