WFM Planner
5 days ago
As a Workforce Planner, you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes
availability, preferences and skills.
What else? You will publish over/under snapshots, and create action plans that would either address any staffing gaps or minimize overages. You will be responsible for inputs in the online capacity plan tool in ensuring that the seating plan is accurate and adequate to meet operational needs.
So, do you have what it takes to become a Workforce Planner? Requirement:
Heres what were looking for:
- We are looking for someone with BPO Operations background and at least 2 years of experience in Workforce Planning - preferably with expertise in Forecasting, Capacity Planning and Scheduling, and Real Time Management.
- We need someone who has the ability to manage multiple, complex, ongoing tasks and projects.
- Someone who has a high attention to detail and has a strong desire to optimize procedures and processes.
- Were in search for someone who is proactive when it comes to making decisions, as well as solving problems.
- We need someone who is proficient in statistical analysis and possesses good computer and software skills.
- Someone who has the ability to read trends and project those into future forecasts. Someone who has a working knowledge of database applications such as MS Office (Excel, Outlook, Powerpoint) or the ability to learn technology very quickly.
-
Wfm Scheduler
2 weeks ago
Mumbai, India USK23 global business solutions Full time1.Scheduling efficiency 2.Timeliness of Schedule release 3.Co-ordination with Operations of leave planner and scheduling inputs 4.Analytics and data mining 5.Experience 1-2years of WFM experience with a minimum 1 year as a Scheduler. 6.Generate best suitable work patterns and shift activities 7.Generate schedules and track scheduling...
-
WFM Planner/Scheduler
5 days ago
Hyderabad, Hyderabad, Mumbai, Mumbai, India Taskus Full time ₹ 6,00,000 - ₹ 12,00,000 per yearAs a Workforce Planner, you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills. What...
-
WFM Manager
2 weeks ago
Gurugram, Navi Mumbai, India Taskus Full time ₹ 20,00,000 - ₹ 25,00,000 per year8+ years of WFM experience- Will lead a team of WFM Planners who will maximize the use of manpower resources byforecasting the volume of transactions -- calls, messages or emails -- and scheduling the correct number of teammates to handle expected volume of transactions.- Will use your expertise in forecasting and budgeting, staff scheduling, employee...
-
Planner- Wfm Team
2 weeks ago
Mumbai, India Etraveli Group Full timeAbout Etraveli Group is a global platform for flights, an air technology company with a presence across all continents. We pride ourselves on being the fastest, most precise way to realize a travel plan, no matter the distance or complexity. We are the preferred partner of some of the world’s biggest technology companies, airlines, hotel chains, and car...
-
Capacity Planning Lead WFM
2 weeks ago
Hyderabad, Telangana, India IKS HEALTH Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob Title: WFM Capacity Planner (Lead)Priority Location: HyderabadResponsibilities:Demonstrate deep expertise in Workforce Management (WFM) methodologies, focusing on staff planning, scheduling, and stakeholder management.Develop, maintain, and continuously update detailed capacity plans incorporating volume projections and critical business...
-
Senior Capacity Planner
5 days ago
Hyderabad, Telangana, India IntouchCX Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout the JobWe are looking for a dynamic and analytical Senior Capacity Planner with strong client-facing skills to join our Workforce Management team. This role will play a key part in driving operational efficiency through precise capacity planning while also serving as a strategic partner to external clients. The ideal candidate will possess a deep...
-
WFM Planner/Scheduler
1 day ago
Navi Mumbai, Maharashtra, India TaskUs Full time ₹ 4,00,000 - ₹ 8,00,000 per yearAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
WFM Planner/Scheduler
4 weeks ago
Navi Mumbai, India TaskUs Full timeAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
WFM Planner/Scheduler
7 days ago
Mumbai Metropolitan Region, India TaskUs Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Description*About TaskUs:*TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...
-
Workforce Management Analyst
2 weeks ago
mumbai, India Teleperformance Global Services Full timeJob Title: WFM RTA Grade : II Location: Mumbai Malad / Work from Office Department: WFM Salary: Market standards, based on current CTC Reports To: WFM Team Leader Job Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to...