Senior Capacity Planner

1 day ago

Hyderabad, Telangana, India IntouchCX Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About the Job

We are looking for a dynamic and analytical Senior Capacity Planner with strong client-facing skills to join our Workforce Management team. This role will play a key part in driving operational efficiency through precise capacity planning while also serving as a strategic partner to external clients. The ideal candidate will possess a deep understanding of workforce dynamics, strong forecasting and planning capabilities, and the communication skills necessary to translate insights into impactful client conversations.

As Senior Capacity Planner, You Will

  • Develop short, mid, and long-term capacity plans in line with forecasted demand, productivity, attrition, and hiring inputs.
  • Serve as the primary WFM point of contact for client interactions, presenting plans, reports, and recommendations regularly.
  • Collaborate with client-side and internal stakeholders to align on forecast assumptions, business changes, and service level expectations.
  • Present capacity models and staffing strategies during client governance calls, QBRs, or ad hoc reviews.
  • Partner with internal teams (HR, Operations, Recruitment, Finance) to ensure seamless execution of capacity plans.
  • Build robust what-if scenarios to model the impact of changes in demand, headcount, and shrinkage.
  • Identify operational gaps or risks and proactively escalate with clear data-backed insights.
  • Maintain high standards of reporting accuracy and transparency in all client-facing documentation and presentations.

As Senior Capacity Planner, You Need

  • Bachelor's degree in Mathematics, Statistics, Business, Engineering, or related fields (Masters preferred).
  • BPO Experience of 4-5 years minimum.
  • 2 to 3 years experience working as a front-line Capacity Planner - Voice, Email, Chat, and SMS channel.
  • Proficiency utilizing NICE IEX Workforce software.
  • Working Knowledge of AWS, Salesforce preferred.
  • Experience with analytics platforms or languages (SQL, Tableau, Power BI, R, Python) is considered an asset.
  • Excellent communication and presentation skills to effectively articulate findings and recommendations to stakeholders at various levels.
  • Ability to work independently and manage multiple projects simultaneously.
  • Excellent analytical, problem-solving, and communication skills.
  • High attention to detail with the ability to manage multiple priorities in a fast-paced environment.
  • Strong stakeholder management and the ability to translate data into actionable insights.

  • ITIL Capacity Management

    1 week ago

    Hyderabad, Telangana, India Wipro Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About The Role   Experience/ Preferred Skills:- Minimum experienced 3-5 years of IT Capacity Managemen- Splunk Hands on experience with regular expression- Demonstrated prior experience creating multi-tiered capacity models with complex failover strategies and thresholds- Demonstrated prior experience in a Capacity Management Methodology role.- BA or...

  • Senior Demand Planner

    2 weeks ago

    Hyderabad, Telangana, India Nextracker Inc. Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description:TheGlobal Demand Sr. Plannerposition will be based inHyderabad, India. This role revolves around S&OP activities and requires frequent collaboration with multiple stakeholders such as Sourcing, Planning, Logistics, Program Management, NPI, etc. Providing demand visibility, foreseeing capacity requirements and supply bottlenecks is a key...

  • Senior Demand Planner

    1 week ago

    Hyderabad, Telangana, India, Telangana Nextracker Inc. Full time

    Job Description:The Global Demand Sr. Planner position will be based in Hyderabad, India. This role revolves around S&OP activities and requires frequent collaboration with multiple stakeholders such as Sourcing, Planning, Logistics, Program Management, NPI, etc. Providing demand visibility, foreseeing capacity requirements and supply bottlenecks is a key...

  • Capacity Planning Lead WFM

    7 days ago

    Hyderabad, Telangana, India IKS HEALTH Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Title: WFM Capacity Planner (Lead)Priority Location: HyderabadResponsibilities:Demonstrate deep expertise in Workforce Management (WFM) methodologies, focusing on staff planning, scheduling, and stakeholder management.Develop, maintain, and continuously update detailed capacity plans incorporating volume projections and critical business...

  • Central Planner

    2 weeks ago

    Hyderabad, Telangana, India EdgeVantage Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role OverviewThe Central Planner is responsible for ensuring seamless coordination across production, installation, and customer operations by managing planning, execution, and resource allocation. The role requires strategic thinking, cross-functional collaboration, and performance tracking to optimize efficiency and meet organizational objectives.Key...

  • Senior Occupancy Planner

    -1605 seconds ago

    Hyderabad, Telangana, India JLL Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where...

  • Global Demand Sr. Planner

    7 days ago

    Hyderabad, Telangana, India Nextracker Inc. Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Job Description:At Nextracker, we are leading in the energy transition, providing the most comprehensive portfolio of intelligent solar tracker and control software solutions for solar power plants, as well as strategic services to capture the full value of solar power plants for our customers. Our talented worldwide teams are transforming PV plant...

  • Senior Software Engineer

    1 day ago

    Hyderabad, Telangana, India Microsoft Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Are you a Senior Software Engineer - (Frontend-focused Full Stack Developer) passionate about revolutionizing experiences through cutting-edge innovations? Does the challenge of building highly performant, distributed, scalable, intelligent, and compliant cloud-based agentic solutions excite you? If so, the Planner team wants you to help shape the future of...

  • Capacity and Performance Senior Analyst

    2 days ago

    Hyderabad, Telangana, India Cigna Healthcare Full time

    The performance engineering team provides enterprise-wide performance evaluation and tuning recommendations to measure non-functional requirements for applications and infrastructure components. The performance engineer must have knowledge of performance testing tools such as Neoload, Loadrunner or Jmeter and Monitoring tools like Dynatrace, AppDynamics,...

  • Senior Software Engineer

    1 week ago

    Hyderabad, Telangana, India Microsoft Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Are you passionate about revolutionizing experiences through cutting-edge innovations? Does the challenge of building highly performant, distributed, scalable, intelligent, and compliant cloud-based agentic solutions excite you? If so, the Planner team wants you to help shape the future of work and productivity. At Planner, we are not just building a...