ITIL Capacity Management

We are seeking an experienced and dynamic Cross-Functional ITIL Service Management Lead to drive, coordinate, and enhance IT service management processes across departments. This role is pivotal in aligning ITSM practices with business goals, ensuring service consistency, optimizing cross-functional collaboration, and promoting continual improvement using...

Capacity ManagerRequirementsOverall 4+ Years of experience in developing and implementing Availability / Capacity Process Provides requirements to ensure that new or modified IT services will meet availability targets Produce and maintain an appropriate and up-to-date Capacity Plan, which reflects the current and future needs of the business Works to...

About The Role Mandatory skills-- Change management experience (with knowledge of Waterfall and Agile Release methodologies- Experinece 6-10 years , location - Bangalore/Hyderabad/Chennai Ability to understanding of Global Change Policy/ Standards and how to apply to practical scenarios Work closely with global technology teams to co-ordinate project...

Capacity Planner- Hyderabad- Immediate Joiner.Please share cvs to The Capacity Planner/Invoicing role is responsible for forecasting resource needs, managing invoicing workflows, tracking utilization, and aligning capacity with operational goals. This role ensures that mapping operations are adequately staffed and that invoicing is accurate, timely, and...

Mandatory skills-Change management experience (with knowledge of Waterfall and Agile Release methodologies) Ability to understanding of Global Change Policy/ Standards and how to apply to practical scenarios Work closely with global technology teams to co-ordinate project execution Familiarity with change management tools (Remedy, PPRT, CECE) Work to fast...

Job Title: WFM Capacity Planner (Lead)Priority Location: HyderabadResponsibilities:Demonstrate deep expertise in Workforce Management (WFM) methodologies, focusing on staff planning, scheduling, and stakeholder management.Develop, maintain, and continuously update detailed capacity plans incorporating volume projections and critical business...

*What you will do* In this vital role you will lead technology change management, drive continuous service improvements, and manage vendor performance & quality to support Amgens End User Computing (EUC) services. You will need to establish and maintain a positive business relationship with all the relevant stakeholders, Vendors & Technical Teams to...

*Roles & Responsibilities:* Lead and manage the operations of Amgens Global Service Desk (Level 0 Level 2), including performance oversight of external Managed Service Providers (MSPs) and collaboration with regional delivery leads.Serve as the primary interface between Amgen IS and service desk vendors to ensure contractual adherence, SLA performance,...

Schedule production volumes in line with sales/mkt requirementsEnsure production volumes meet manufacturing cost targets, maximize machine capacity Meet production plans ,Reduce product & packaging losses.

Key ResponsibilitiesIT Operations & Team Leadership● Lead and manage the local IT team across helpdesk, infrastructure, and systems functions.● Ensure 24/7 availability and performance of IT systems, including hardware, software, and networking.● Act as the final escalation point for technical issues, providing hands-on support where needed.● Oversee...