Customer Relationship Manager

2 weeks ago

Darshan Purwa Kanpur, India Raja Enterprises Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Description:

Raja Enterprises is looking for a dedicated and customer-focused Customer Relationship Manager (CRM) to manage client relationships, resolve queries, and ensure client satisfaction. The ideal candidate will be the bridge between our company and our valued customers, ensuring smooth communication and long-term engagement.

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Key Responsibilities:

Build and maintain strong, long-lasting customer relationships

Handle customer queries and provide timely solutions

Develop trust with clients through transparent communication

Coordinate with internal teams (sales, support, delivery) to meet customer needs

Analyze customer feedback and suggest improvements

Maintain client records and update CRM software regularly

Assist in upselling and cross-selling based on customer needs

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Requirements:

Bachelor's degree in Business, Marketing, or a related field

Proven experience in a CRM, sales, or customer service role

Strong communication and interpersonal skills

Proficient in MS Office and CRM tools

Problem-solving attitude and customer-first approach

Ability to multitask and handle pressure..,

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