Customer Support Associate

4 days ago

Chennai, Tamil Nadu, India Sutherland Full time ₹ 2,50,000 - ₹ 5,00,000 per year
Company Description

Sutherland is a global leader driving digital outcomes by combining advanced technologies with expertise in customer experience and business process transformation. By improving interactions and personalizing experiences, Sutherland helps clients build better customer relationships through its digital-first approach.

Sutherland is now hiring dynamic individuals to join our team as a Customer Support Associates.

Are you a fast thinker with strong typing skills and a passion for solving problems? Are you curious, detail-oriented, and excited to support global B2B clients?

If this sounds like you, we want you on our team

Job Description
  • Be the primary point of contact for our Business-to-Business customers through Chat and email.
  • Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
  • Take full ownership of each interaction with proactive problem-solving and excellent customer service.
  • Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
  • Maintain customer records and call documentation in our systems with precision.
  • Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
  • Suggest process improvements and flag recurring customer issues through proper channels.
Qualifications
  • Good verbal and written communication skills in English
  • Strong customer service mindset with active email communication skills.
  • Ability to empathize with customers, manage time effectively, and work independently.
  • Basic user-level knowledge of Windows operating systems.
  • Familiarity with email etiquette and multi-channel communication (email, voice).
  • High school diploma or equivalent and above.
  • 0–2 years of experience (freshers welcome)
Additional Information
  • Job Location: Work from Office | [Sutherland A1 block, Shriram Gateway Parks, Perungalathur, Chennai-63]
  • Shift: Rotational shifts-includes both day and night
  • 6 days of work,1 day-rotational off

Disclaimer

Sutherland never asks for payments or favours for job opportunities.

If you receive any suspicious request, please report it to: [email protected]

  • Customer Support Associate

    2 days ago

    Chennai, Tamil Nadu, India Prodapt Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionProdapt is a leading player in the Connectedness industry, providing consulting, business reengineering, and managed services for top telecom and tech enterprises such as Google, Amazon, and Verizon. With over 6,000 experts across the globe, Prodapt connects 1.1 billion people and 5.4 billion devices worldwide. Recognized by Gartner and...

  • Customer Support Associate

    4 days ago

    Chennai, Tamil Nadu, India Sutherland Full time ₹ 3,00,000 - ₹ 5,00,000 per year

    Greetings from SutherlandWe have an urgent requirement for the Customer Support Associate - Chat / E-mailLooking for immediate joiners.Walk in between 4th Sep - 6th Sep , 11 AM - 3 PMPlease carry a resume & an ID proof.Company DescriptionSutherland specializes in Digital Engineering, offering advanced Al, Automation, Cloud Engineering, and Advanced Analytics...

  • Customer support

    2 days ago

    Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 11,300 - ₹ 13,300 per year

    Job Title: Customer Support Executive (CM Helpline)Company: ICCS (TNCM)Job Type: Full-timeSalary Package:CTC: 13,300Take-home salary: 11,300Shift Timings:10:00 AM to 6:00 PM2:00 PM to 6:00 PM (flexible shifts)Qualification:Any degree (freshers welcome)Address: 269Q+4X9, Government Data Centre Rd, Surya Nagar, Kotturpuram, Chennai, Tamil Nadu 600085Link: Job...

  • Customer Support Associate

    4 days ago

    Chennai, Tamil Nadu, India Sutherland Full time ₹ 3,00,000 - ₹ 5,00,000 per year

    Greetings from SutherlandWe have an urgent requirement for the Customer Support Associate - Chat / E-mailLooking for immediate joiners.Walk in between 4th Sep - 12th Sep 11 AM - 1 PMPlease carry a resume & an ID proof.Company DescriptionSutherland specializes in Digital Engineering, offering advanced Al, Automation, Cloud Engineering, and Advanced Analytics...

  • Customer Support Associate

    1 week ago

    Chennai, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 5,00,000 - ₹ 10,00,000

    Job TitleWe are seeking a highly skilled and customer-focused Support Associate to join our team.This individual will be responsible for providing exceptional service to our clients via inbound calls, addressing their queries, requests, and complaints in a timely and efficient manner.In addition, the successful candidate will generate new business leads,...

  • Customer support

    1 day ago

    Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 18,000 per year

    *Job Title:* Voice Process Executive*Company:* ICCS (for Netmeds)*Location:* Royapettah, Express Avenue Mall, 7th Gate, 7th Floor*Job Description:*We are seeking a highly motivated and experienced Voice Process Executive to join our team at ICCS for Netmeds. As a Voice Process Executive, you will be responsible for handling customer interactions via phone,...

  • Customer Support Associate

    4 weeks ago

    Chennai, Tamil Nadu, India Galaxy Health Insurance Full time

    Key Responsibilities: Customer Support AssociateHandle customer queries, complaints, and requests professionally and efficiently.Provide accurate information on policies, claims, and services request.Ensure prompt resolution of customer issues while maintaining quality standards.Communicate effectively in multiple languages (English, Hindi, and any regional...

  • Customer Support Associate

    4 days ago

    Chennai, Tamil Nadu, India Galaxy Health Insurance Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Key Responsibilities: Customer Support AssociateHandle customer queries, complaints, and requests professionally and efficiently.Provide accurate information on policies, claims, and services request.Ensure prompt resolution of customer issues while maintaining quality standards.Communicate effectively in multiple languages (English, Hindi, and any regional...

  • Customer Support Associate

    3 days ago

    Chennai, Tamil Nadu, India Sutherland Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company Description Sutherland is a global leader driving digital outcomes by combining advanced technologies with expertise in customer experience and business process transformation. By improving interactions and personalizing experiences, Sutherland helps clients build better customer relationships through its digital-first approach. Sutherland is...

  • Customer Support Associate

    4 days ago

    Chennai, Tamil Nadu, India SARA INFOTECH Full time ₹ 1,80,000 - ₹ 2,16,000 per year

    Job Title: Inbound Voice Process AssociateJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as an Inbound Voice Process Associate. The ideal candidate will be responsible for handling a high volume of inbound calls from customers, addressing their inquiries, and resolving issues in a professional and efficient...