
Customer Support Associate
15 hours ago
Role & responsibilities
Looking candidates only from Tamil Nadu
Job description
We are looking for Customer Support Associates with 0-2 years of relevant E-commerce chat support experience.
- Responds to Chats.
- Identify and assess customers' needs to achieve satisfaction.
- Properly escalate unresolved issues to appropriate internal teams.
- Provide prompt and accurate reply to customers.
Required Candidate profile
- Graduation is not a constraint.
- South Indian Candidates Preferred
- Disciplined, Systematic, Problem solving skills are required.
- Immediate joiner or with less than 15 days of notice period.
- Flexible for rotational shift (Working hours 10 [9 hours working with 1 hour break])
- Willingness to work from office/work from home
- Should own a Laptop & wired Broadband connection*
Soft Skills
- Excellent communication English (Written)
- Proficient reading/comprehension skills
- Should have a great customer handling skills
- High level of acceptance
- Basic PC Keyboarding skills, Basic knowledge of MS excel, computer shortcuts
- Basic knowledge of e-commerce
Additional Information:
- Training classes will be Offline / Online.
- Rotational shift timings & 6 days Rotational Weekly off in a calendar month.
Perks and Benefits
- Attractive Pay Structure including Shift Allowances.
Laptop Configuration:
- Processor i3 4th Gen or Higher than this.
- RAM 8GB
- Storage 120GB SSD (instead of HDD)
- Operating System- Windows 10 or Windows 11 (Home, Home Premium, Pro) or MACOS (if MacBook) with Activated.
- Either VGA or HDMI Port Compatibility (for Dual Monitor setup)
- Stable Internet (Broadband Connection is must)
a. Download Speed: 20 MBPS
b. Upload Speed: 15 MBPS
- Wired Broadband connect: Yes/No
8. Antivirus with License activation must.
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