Customer Support Associate

2 days ago

Chennai, Tamil Nadu, India SARA INFOTECH Full time ₹ 2,16,000 - ₹ 2,52,000 per year

Job Title: Inbound Voice Process Associate

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as an Inbound Voice Process Associate. The ideal candidate will be responsible for handling a high volume of inbound calls from customers, addressing their inquiries, and resolving issues in a professional and efficient manner. This role is crucial for ensuring a positive customer experience and maintaining our company's reputation for excellent service.

Key Responsibilities

  • Customer Interaction: Answer incoming calls from customers, providing accurate information and courteous assistance.
  • Issue Resolution: Listen to customer concerns, identify the root cause of the problem, and provide effective solutions. Escalate complex issues to the appropriate department when necessary.
  • Information Management: Accurately document all customer interactions, including details of inquiries, complaints, and resolutions, in the CRM system.
  • Product/Service Knowledge: Maintain a deep understanding of the company's products, services, and policies to provide comprehensive support to customers.
  • Adherence to Standards: Follow all company procedures and service level agreements (SLAs) to meet performance targets.
  • Feedback & Improvement: Actively participate in team meetings and training sessions to improve skills and contribute to process enhancements.
  • Team Collaboration: Work effectively with team members and other departments to ensure a seamless customer experience.

Qualifications

  • Education: High School Diploma or equivalent; a Bachelor's degree is a plus.
  • Experience: 1-2 years of experience in a customer service or call center environment is preferred.
  • Skills:
  • Excellent verbal communication skills with a clear and professional telephone voice.
  • Strong listening and problem-solving abilities.
  • Patience and empathy when dealing with difficult customers.
  • Ability to multitask and navigate multiple systems while on a call.
  • Basic computer proficiency and familiarity with CRM software.
  • Typing speed of at least 25 words per minute.

Working Conditions

  • This is a voice-based role that requires sitting for extended periods.
  • The role may involve working in shifts, including evenings, weekends, and holidays.
  • May be required to handle a high volume of calls during peak hours.

Job Types: Full-time, Permanent, Fresher

Pay: ₹18, ₹21,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Language:

  • English (Preferred)

Work Location: In person

  • Customer Support Associate

    2 days ago

    Chennai, Tamil Nadu, India Sutherland Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Greetings from SutherlandWe have an urgent requirement for the Customer Support Associate - Chat / E-mailLooking for immediate joiners.Walk in between 4th Sep - 6th Sep , 11 AM - 3 PMPlease carry a resume & an ID proof.Company DescriptionSutherland specializes in Digital Engineering, offering advanced Al, Automation, Cloud Engineering, and Advanced Analytics...

  • Customer Support Associate

    3 days ago

    Chennai, Tamil Nadu, India Sutherland Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Greetings from SutherlandWe have an urgent requirement for the Customer Support Associate - Chat / E-mailLooking for immediate joiners.Walk in between 4th Sep - 12th Sep 11 AM - 1 PMPlease carry a resume & an ID proof.Company DescriptionSutherland specializes in Digital Engineering, offering advanced Al, Automation, Cloud Engineering, and Advanced Analytics...

  • Customer Support Associate

    1 day ago

    Chennai, Tamil Nadu, India 2CQR AUTOMATION PVT LTD Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Job Title: Customer Support AssociateExperience Required: 2+ YearsJob Location: Valasaravakkam, ChennaiJob Type: Full-timeResponsibilitiesHandle customer queries and complaints through calls, emails, or chat in a professional manner.Troubleshoot product/service issues and provide timely solutions.Coordinate with internal teams to resolve escalations and...

  • Customer Support Associate

    2 days ago

    Chennai, Tamil Nadu, India Galaxy Health Insurance Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Key Responsibilities: Customer Support AssociateHandle customer queries, complaints, and requests professionally and efficiently.Provide accurate information on policies, claims, and services request.Ensure prompt resolution of customer issues while maintaining quality standards.Communicate effectively in multiple languages (English, Hindi, and any regional...

  • Customer Support Associate

    3 days ago

    Chennai, Tamil Nadu, India Sutherland Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Company Description Sutherland is a global leader driving digital outcomes by combining advanced technologies with expertise in customer experience and business process transformation. By improving interactions and personalizing experiences, Sutherland helps clients build better customer relationships through its digital-first approach. Sutherland is...

  • Customer support

    3 days ago

    Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 11,000 - ₹ 1,32,000 per year

    Job Description Customer Support ExecutiveCompany: ICCS (Client: Tamil Nadu Electricity Board TNEB)Location: Minnagam Building, Mount Road, ChennaiLanguage Requirement: Tamil (Fluency Mandatory)EligibilityQualification: Any Degree or Diploma (No arrears allowed)Language: Tamil fluency required (spoken & written)Experience: Freshers and experienced candidates...

  • Customer Support Associate

    3 days ago

    Chennai, Tamil Nadu, India Sutherland Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Company Description Sutherland is a global leader driving digital outcomes by combining advanced technologies with expertise in customer experience and business process transformation. By improving interactions and personalizing experiences, Sutherland helps clients build better customer relationships through its digital-first approach. Sutherland is now...

  • Customer support executive

    1 day ago

    Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 1,33,000 per year

    Job Title: Customer Support Executive (CM Helpline)Company: ICCS (TNCM)Job Type: Full-timeSalary Package:CTC: 13,300Take-home salary: 11,300Shift Timings:10:00 AM to 6:00 PM2:00 PM to 10:00 PM (flexible shifts)Qualification:Any degree (freshers welcome)Job Description:We are seeking immediate joiners for our CM Helpline process. As a Customer Support...

  • Customer Support Associate

    3 days ago

    Chennai, Tamil Nadu, India Sutherland Full time ₹ 33,600 - ₹ 38,400 per year

    Job Description:We are looking for enthusiastic and customer-focused professionals to join our growing team as Customer Support Associates (L1 level). This role is an excellent opportunity for both fresh graduates and experienced professionals from any domain who possess strong English communication skills. You will be responsible for handling customer...

  • Customer Support Associate

    3 days ago

    Chennai, Tamil Nadu, India Candor Management Services Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Role & responsibilitiesLooking candidates only from Tamil NaduJob descriptionWe are looking for Customer Support Associates with 0-2 years of relevant E-commerce chat support experience.Responds to Chats.Identify and assess customers' needs to achieve satisfaction.Properly escalate unresolved issues to appropriate internal teams.Provide prompt and accurate...