Global Provisional Support Services

2 weeks ago

Vadodara, Gujarat, India Magnit Full time ₹ 12,00,000 - ₹ 36,00,000 per year

About the Role

Client Services Consultant (CSC) is responsible for the efficient delivery of Magnit services to our clients. Located on-site, this position will work closely with vendors, client hiring managers, and cross-functional teams, utilizing our award-winning software, WAND to ensure smooth service delivery

What You Will Do

  • CSC is responsible for the day-to-day delivery of Magnit products/services
  • The CSC must maintain quality client service and day to day site operations, with a primary focus on meeting contractual deliverables as outlined in the Scope of Work
  • Depending on the size of the team, the CSC scope of responsibilities may be limited to one product (payroll, compliance or staffing desk) or may span over multiple product lines
  • Maintain an updated SOP "Standard Operating Procedures" for day-to-day procedures so that operations functions efficiently
  • Implement new processes or enhance current processes to strengthen efficiencies

For Payroll desk:

  • Ensure required screenings and pre-employment checks take place in line with client requirements, conduct orientation for all new workers; maintain accurate and complete WAND records
  • Handle critical Employee Relations issues, requesting support and guidance as required
  • Magnit retains the right to change or modify job duties at any time. The above job posting is not all encompassing. Position functions and qualifications may vary depending on business necessity.
  • Resolve and follow-through, in a timely manner, all issues related to the worker
  • Escalate to the OM/PM any serious issues that may jeopardize Magnit position with the client or staffing supplier, or issues that require the involvement of senior Magnit resources.

For Staffing desk:

  • Facilitate the fulfilment of temporary requisitions through Magnit systems (WAND) and efficiently manage the relationship/interaction of staffing desk suppliers and managers
  • Proactively meet with hiring managers to qualify requisitions and convey relevant information to approved suppliers to empower them for success
  • Resolve and follow- through, in a timely manner, all issues related to the worker, manager and staffing agency

For SOW:

  • Triage new onboarding requests and partner with internal team to determine the appropriate route; interface with vendors and client services team on all engagement activities, including creation, review, and validation of documents as required
  • Partner with Contractor Compliance Services team on required engagement/worker assessment; perform data validation and entry into Wand and/or client systems as needed
  • Support hiring managers and/or Procurement for competitive bidding requests through their preferred supplier list as needed
  • Actively engage client and vendor participation, including training sessions and roundtables if applicable, etc

What You Will Need

  • A customer-oriented, self-motivated critical thinker with a "Can-Do" attitude
  • Bachelor's degree in a relevant discipline
  • 3+ years of experience working in a relevant area such as staffing industry operations, HR/recruiting, MSP or customer service is preferred in the US staffing market.
  • Strong communication skills with the ability to connect effectively across all layers of the organization
  • Client service experience / training is preferred

  • Support Specialist

    5 hours ago

    Vadodara, Gujarat, India Etech Global Services Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionEtech Global Services, established in 2003 in Nacogdoches, Texas, has grown into a global leader in contact center services with over 3,600 employees across 8 locations in the U.S., Jamaica, and India. Etech delivers over 200 million customer interactions and 54 million quality evaluations annually, providing end-to-end contact center...

  • Software Support Specialist

    1 week ago

    Vadodara, Gujarat, India Etech Global Services Full time ₹ 4,50,000 - ₹ 7,50,000 per year

    What We Offer:Transportation allowanceCanteen SubsidyHealth InsuranceTuition ReimbursementIncentive components campaign wiseWork Life Balance InitiativesRewards & RecognitionInternal movement through IJPWhat You'll Be Doing:Act as the primary point of contact for client inquiries related to product features, functionality, and troubleshootingRespond to...

  • Global IT Service Desk Analyst

    14 hours ago

    Vadodara, Gujarat, India Lucy Electric Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Abouttherole:As a Global IT Service Desk Analyst, you will act as the 'first contact' for end-users, raising service requests or operational escalations or reporting incidents. You will also be responsible for managing the on-boarding/off-boarding of all new users across all Lucy Group companies.Yourresponsibilities: Ensure all assigned incidents, requests...

  • Engineer, Service Sales Support

    1 week ago

    Vadodara, Gujarat, India Valmet Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Are you an enthusiastic, self-driven, and result-oriented professional who wants to help improve our customers' performance? We are looking for a Engineer, Service, Sales Support to join our team in Vadodara. In this role, you will: Key Responsibilities:1. Provide best technical advice to the sales and service team and customers to develop, sell, and...

  • Field Services Engineer

    4 days ago

    Vadodara, Gujarat, India Tulsi Engineering Services Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company DescriptionTulsi Engineering Services specializes in supplying Material Handling Equipment Spares & Services for all brands. We also supply various types of Industrial Batteries for AGVs and Forklifts. Tulsi Engineering Services holds a GPCB license for battery disposal, ensuring we follow regulatory standards and sustainability practices.Role...

  • Admin and Backend officer

    1 week ago

    Vadodara, Gujarat, India Unilyft Global Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionUniLyft Global was founded to establish new standards in international education services. With over 20 years of industry experience, our founders have a deep understanding of the opportunities and challenges that affect student mobility. UniLyft Global emphasizes a student-first approach supported by robust, transparent systems and an...

  • Senior Executive – Customer Support

    7 days ago

    Vadodara, Gujarat, India RR Manpower Management Services Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    Job Title: Senior Executive – Customer Support (IT Services)Location: [Insert Location]Department: IT Services / Customer SupportReports To: Team Lead – Helpdesk / Manager – IT ServicesEmployment Type: Full-timeJob Summary:We are seeking an experienced and customer-oriented Senior Executive – Customer Support (IT Services) to lead support activities...

  • Travel Services Specialist

    1 week ago

    Vadodara, Gujarat, India ITT Inc. Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    At ITT, we have a clear purpose as an organization – to provide our customers with cutting-edge solutions to help solve their most critical needs across key global end markets. Our continuous improvement mindset drives our commitment to evolving our capabilities as a multi-industrial technology, manufacturing and engineering leader. With a strong global...

  • Analyst, Financial Operations

    2 weeks ago

    Vadodara, Gujarat, India Magnit Global Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Role & responsibilitiesTHE POSITION Our Financial Operations Team is crucial to ensuring our Client's consolidated invoicing process operates smoothly and efficiently. The Shared Services Center within the Financial Operations team plays a critical role in providing support for internal team members. The Analyst, Financial Operations is responsible for the...

  • Inviting Applications || Internal Job Posting II DF#2239 || Global Support

    1 week ago

    Vadodara, Gujarat, India Magnit Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Who We AreMagnit is the future of work. Serving hundreds of the world's most recognizable brands for the past 30+ years, Magnit offers the industry's first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients'...