
Customer Support Specialist
2 days ago
Customer Support Specialist
Company:
Yoho Lifestyle |
Location:
Saket, Delhi |
Salary:
₹2,64,000 - ₹3,60,000 per annum
About the Role
We are seeking a dedicated Customer Support Specialist to provide exceptional customer service across multiple channels including live chat, phone calls, emails, and social media platforms for our D2C brand.
Key Responsibilities
- Multi-Channel Support:
Handle customer inquiries via live chat, phone, email, Instagram, Facebook, and Twitter - Issue Resolution:
Resolve complaints, order issues, returns, exchanges, and product queries professionally - Social Media Management:
Monitor and respond to customer comments, messages, and reviews maintaining brand voice - Customer Experience:
Provide product recommendations, process orders, and ensure customer satisfaction - Documentation:
Maintain detailed interaction records and generate support reports - Collaboration:
Work with logistics, operations, and marketing teams for seamless customer experience
Required Qualifications
Experience & Education
- 1-2 years in customer service, call center, or support roles
- Bachelor's degree preferred (12th pass with excellent communication skills considered)
- E-commerce/D2C customer support experience is a plus
Essential Skills
- Communication:
Excellent written and verbal communication in Hindi and English - Technical:
Proficiency in customer support software, live chat platforms, and social media tools - Customer-Centric:
Patience, empathy, and genuine desire to help customers - Multi-tasking:
Ability to manage multiple conversations across different channels simultaneously - Problem-Solving:
Quick thinking and resourcefulness in finding solutions
Key Competencies
- Professional phone handling with clear pronunciation
- Social media etiquette and online customer service best practices
- Attention to detail in processing orders and customer information
- Stress management skills for high-volume support environments
- Team collaboration and positive attitude
Working Conditions
- Schedule:
Rotational shifts between 9:00 AM - 7:00 PM, Monday to Saturday - Environment:
Office-based role in Saket, Delhi - Performance Metrics:
Response time, customer satisfaction ratings, resolution rate
What We Offer
- Competitive salary with performance incentives
- Comprehensive product and customer service training
- Career growth opportunities
- Supportive work environment and employee benefits
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