Customer Support Specialist

2 days ago


Saket Delhi, India Yoho Full time ₹ 2,64,000 - ₹ 3,60,000 per year

Customer Support Specialist

Company:
Yoho Lifestyle |
Location:
Saket, Delhi |
Salary:
₹2,64,000 - ₹3,60,000 per annum

About the Role

We are seeking a dedicated Customer Support Specialist to provide exceptional customer service across multiple channels including live chat, phone calls, emails, and social media platforms for our D2C brand.

Key Responsibilities

  • Multi-Channel Support:
    Handle customer inquiries via live chat, phone, email, Instagram, Facebook, and Twitter
  • Issue Resolution:
    Resolve complaints, order issues, returns, exchanges, and product queries professionally
  • Social Media Management:
    Monitor and respond to customer comments, messages, and reviews maintaining brand voice
  • Customer Experience:
    Provide product recommendations, process orders, and ensure customer satisfaction
  • Documentation:
    Maintain detailed interaction records and generate support reports
  • Collaboration:
    Work with logistics, operations, and marketing teams for seamless customer experience

Required Qualifications

Experience & Education

  • 1-2 years in customer service, call center, or support roles
  • Bachelor's degree preferred (12th pass with excellent communication skills considered)
  • E-commerce/D2C customer support experience is a plus

Essential Skills

  • Communication:
    Excellent written and verbal communication in Hindi and English
  • Technical:
    Proficiency in customer support software, live chat platforms, and social media tools
  • Customer-Centric:
    Patience, empathy, and genuine desire to help customers
  • Multi-tasking:
    Ability to manage multiple conversations across different channels simultaneously
  • Problem-Solving:
    Quick thinking and resourcefulness in finding solutions

Key Competencies

  • Professional phone handling with clear pronunciation
  • Social media etiquette and online customer service best practices
  • Attention to detail in processing orders and customer information
  • Stress management skills for high-volume support environments
  • Team collaboration and positive attitude

Working Conditions

  • Schedule:
    Rotational shifts between 9:00 AM - 7:00 PM, Monday to Saturday
  • Environment:
    Office-based role in Saket, Delhi
  • Performance Metrics:
    Response time, customer satisfaction ratings, resolution rate

What We Offer

  • Competitive salary with performance incentives
  • Comprehensive product and customer service training
  • Career growth opportunities
  • Supportive work environment and employee benefits


  • Saket, India Yoho Full time

    Customer Support Specialist Company:Yoho Lifestyle |Location:Saket, Delhi |Salary:₹2,64,000 - ₹3,60,000 per annum About the Role We are seeking a dedicated Customer Support Specialist to provide exceptional customer service across multiple channels including live chat, phone calls, emails, and social media platforms for our D2C brand. Key...

  • Sales Specialist

    2 weeks ago


    Delhi, India Bring My Customer Full time

    Company Description is a global company helping clients globally, We have helped over 1000 businesses already scaled using our services, Bring My Customer offers a productized system for predictable growth. Role Description This is a full-time on-site role for a Sales Specialist located in Hyderabad at Bring My Customer. The Sales Specialist will be...


  • Delhi, Delhi, India Atarim Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    is seeking an enthusiastic and driven Customer Support Specialist to join our dynamic team. As the first point of contact for our users, you will play a vital role in ensuring a seamless, positive experience for our global user base. Your ability to communicate clearly, demonstrate empathy toward customer needs, and deliver timely solutions will be...


  • Delhi, Delhi, India Platton Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Description International logistics company is hiring for a remote role of Customer Service & Data Entry Specialist (Freight Forwarding).ABOUT US Platton Inc is a U.S.-based, asset-driven logistics and supply chain company providing end-to-end freight solutions. Our services include air and ocean freight forwarding, customs brokerage, warehousing,...


  • Delhi, India HappyLocate Full time

    Company Description HappyLocate, established in 2016, simplifies employee relocations with advanced technology and customized solutions. Operating across 16,000+ pin codes, we offer services such as house shifting, pet relocation, office moves, and house search assistance. Our solutions efficiently manage the entire relocation process, ensuring customer...


  • Delhi, India SITA Full time

    OverviewWELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own...


  • Delhi, Delhi, India ApplyBoard Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and educational institutions on one intuitive and personalized platform. ApplyBoard is a mission-driven, hyper-growth organization. It has been attracting dedicated individuals for more than eight...


  • Malviya Nagar, Delhi, Delhi, India The Big Book Box Full time

    **Job brief** We are looking for a Customer Support Specialist to assist our customers with their queries, share updates on their orders, finding the best and quickest way to resolve an issue. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and...

  • Customer Specialist

    2 weeks ago


    Delhi, India HIRE SCOUT GROUP Full time

    Company Description Hire Scout is a Proprietorship company operating pan-India, specializing in Talent Search managed by industry veterans and multi-skilled professionals. We assist multi-nationals, SMEs, and large-scale companies across India in attracting and retaining talented candidates for executive, managerial, senior management, and C-level positions....


  • Delhi, Delhi, India HIRE SCOUT GROUP Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionHire Scout is a Proprietorship company operating pan-India, specializing in Talent Search managed by industry veterans and multi-skilled professionals. We assist multi-nationals, SMEs, and large-scale companies across India in attracting and retaining talented candidates for executive, managerial, senior management, and C-level positions....