Customer Support Specialist

3 weeks ago

Saket, India Yoho Full time

Customer Support Specialist

Company:
Yoho Lifestyle |
Location:
Saket, Delhi |
Salary:
₹2,64,000 - ₹3,60,000 per annum

About the Role

We are seeking a dedicated Customer Support Specialist to provide exceptional customer service across multiple channels including live chat, phone calls, emails, and social media platforms for our D2C brand.

Key Responsibilities

  • Multi-Channel Support:
    Handle customer inquiries via live chat, phone, email, Instagram, Facebook, and Twitter
  • Issue Resolution:
    Resolve complaints, order issues, returns, exchanges, and product queries professionally
  • Social Media Management:
    Monitor and respond to customer comments, messages, and reviews maintaining brand voice
  • Customer Experience:
    Provide product recommendations, process orders, and ensure customer satisfaction
  • Documentation:
    Maintain detailed interaction records and generate support reports
  • Collaboration:
    Work with logistics, operations, and marketing teams for seamless customer experience

Required Qualifications

Experience & Education

  • 1-2 years in customer service, call center, or support roles
  • Bachelor's degree preferred (12th pass with excellent communication skills considered)
  • E-commerce/D2C customer support experience is a plus

Essential Skills

  • Communication:
    Excellent written and verbal communication in Hindi and English
  • Technical:
    Proficiency in customer support software, live chat platforms, and social media tools
  • Customer-Centric:
    Patience, empathy, and genuine desire to help customers
  • Multi-tasking:
    Ability to manage multiple conversations across different channels simultaneously
  • Problem-Solving:
    Quick thinking and resourcefulness in finding solutions

Key Competencies

  • Professional phone handling with clear pronunciation
  • Social media etiquette and online customer service best practices
  • Attention to detail in processing orders and customer information
  • Stress management skills for high-volume support environments
  • Team collaboration and positive attitude

Working Conditions

  • Schedule:
    Rotational shifts between 9:00 AM - 7:00 PM, Monday to Saturday
  • Environment:
    Office-based role in Saket, Delhi
  • Performance Metrics:
    Response time, customer satisfaction ratings, resolution rate

What We Offer

  • Competitive salary with performance incentives
  • Comprehensive product and customer service training
  • Career growth opportunities
  • Supportive work environment and employee benefits

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