Customer Support Specialist

4 days ago


Saket, India Yoho Full time

Customer Support Specialist

Company:
Yoho Lifestyle |
Location:
Saket, Delhi |
Salary:
₹2,64,000 - ₹3,60,000 per annum

About the Role

We are seeking a dedicated Customer Support Specialist to provide exceptional customer service across multiple channels including live chat, phone calls, emails, and social media platforms for our D2C brand.

Key Responsibilities

  • Multi-Channel Support:
    Handle customer inquiries via live chat, phone, email, Instagram, Facebook, and Twitter
  • Issue Resolution:
    Resolve complaints, order issues, returns, exchanges, and product queries professionally
  • Social Media Management:
    Monitor and respond to customer comments, messages, and reviews maintaining brand voice
  • Customer Experience:
    Provide product recommendations, process orders, and ensure customer satisfaction
  • Documentation:
    Maintain detailed interaction records and generate support reports
  • Collaboration:
    Work with logistics, operations, and marketing teams for seamless customer experience

Required Qualifications

Experience & Education

  • 1-2 years in customer service, call center, or support roles
  • Bachelor's degree preferred (12th pass with excellent communication skills considered)
  • E-commerce/D2C customer support experience is a plus

Essential Skills

  • Communication:
    Excellent written and verbal communication in Hindi and English
  • Technical:
    Proficiency in customer support software, live chat platforms, and social media tools
  • Customer-Centric:
    Patience, empathy, and genuine desire to help customers
  • Multi-tasking:
    Ability to manage multiple conversations across different channels simultaneously
  • Problem-Solving:
    Quick thinking and resourcefulness in finding solutions

Key Competencies

  • Professional phone handling with clear pronunciation
  • Social media etiquette and online customer service best practices
  • Attention to detail in processing orders and customer information
  • Stress management skills for high-volume support environments
  • Team collaboration and positive attitude

Working Conditions

  • Schedule:
    Rotational shifts between 9:00 AM - 7:00 PM, Monday to Saturday
  • Environment:
    Office-based role in Saket, Delhi
  • Performance Metrics:
    Response time, customer satisfaction ratings, resolution rate

What We Offer

  • Competitive salary with performance incentives
  • Comprehensive product and customer service training
  • Career growth opportunities
  • Supportive work environment and employee benefits


  • Saket, India The Picture Factory TPF Full time

    Company Description The Picture Factory TPF is an organization operating a network of professionally managed studios in various cities across India, catering to the imagery needs of the e-commerce industry. As India's leading company in enabling e-commerce for manufacturers, online businesses, and corporate firms, TPF has offices in major cities nationwide....


  • Saket, India The Picture Factory TPF Full time

    Company Description The Picture Factory (TPF) operates a network of professionally managed studios across various cities in India, catering to the imaging needs of the e-commerce industry. Role Description This is a full-time, on-site role for an eCommerce Specialist, located in Saket. The eCommerce Specialist will be responsible for managing online sales...


  • Saket, India HOLYBASIL AYURVEDA PRODUCTS PRIVATE LIMITED Full time

    **Responsibilities**: Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Monitoring the work of individual representatives and of the...


  • Saket, India Layers Electronics Pvt. Ltd Full time

    **Location**: Saket, Delhi **Job Type**: Full time **Department**: Customer Service **Job Summary**: **Key Responsibilities**: - Provide accurate information about products and services. - Assist customers in troubleshooting and resolving issues. - Maintain detailed records of customer interactions and transactions. - Follow up with customers to ensure...


  • Saket, India SunTec Business Solutions Pvt Ltd Full time

    **Customer Support Specialist (Non-Voice)** Handling Incoming Mails, Chat and resolving customer queries and issues over the mail or Chat. Must have Excellent written English required. Must have good typing speed **Job Types**: Full-time, Fresher, Walk-In **Salary**: ₹14,744.00 - ₹26,445.00 per month **Speak with the employer** +91 9870707132


  • Saket, India The Picture Factory TPF Full time

    Company Description The Picture Factory (TPF) is an association operating a network of expertly managed studios in various cities across India, catering to the imagery needs of the e-commerce industry. Role Description This is a full-time on-site role for an Economics Specialist located in Saket. The Economics Specialist will be responsible for conducting...


  • Saket, India Nextgen Global Service Full time

    Salary : Upto 5 LPA Qualification : Any Graduate / Undergraduate / B.tech Experience : Freshers/ Experienced Transport : Both Side (if hiring zone) **Content Writer Role & Responsibilities**: - Research and write engaging articles, blog posts, social media content, product descriptions, and other marketing materials. - Ensure content is aligned with...


  • Saket, Delhi, Delhi, India Jeto Vacations Private Limited Full time

    1. Client Interaction & Query Handling Provide accurate information about destinations, travel packages, visa requirements, and pricing. Offer real-time assistance to clients for bookings, reschedules, cancellations, and emergencies. 2. Pre-Sales Support Share brochures, itineraries, and quotations promptly. Follow up on leads from marketing campaigns,...

  • Sales Executive

    3 weeks ago


    Saket, India TRDFIN Support Services Pvt Ltd Full time

    We are looking for energetic and motivated Sales Executives to join our outbound calling team.This is an excellent opportunity for graduates who want to build a rewarding career in sales with attractive incentives and structured growth opportunities.Key Responsibilities Engage with clients to understand their needs and recommend appropriate Samsung...

  • Sales Executive

    3 weeks ago


    Saket, India TRDFIN Support Services Pvt Ltd Full time

    We are looking for energetic and motivated Sales Executives to join our outbound calling team. This is an excellent opportunity for graduates who want to build a rewarding career in sales with attractive incentives and structured growth opportunities. Key Responsibilities Engage with clients to understand their needs and recommend appropriate Samsung...