Customer Support Executive
1 day ago
**Job brief**
We are looking for a Customer Support Specialist to assist our customers with their queries, share updates on their orders, finding the best and quickest way to resolve an issue.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator and someone who can think on their feet to come up with a way to offer a resolution.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
**Customer Support Specialist responsibilities include**:
- Identifying customer needs and helping customers use specific features.
- Compiling updates on books and products from publishers/ vendors and communicating them to subscribers.
- Analysing based on conversations with customers in all the fields that need work, taking product feedback and ensuring timely resolution.
- Monitor customer complaints on social media and reach out to provide assistance
**Salary**: ₹15,000.00 - ₹18,000.00 per month
**Benefits**:
- Paid time off
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Malviya Nagar, Delhi - 110017, Delhi: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (required)
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