Technical Support Associate

6 days ago

Gurgaon, Haryana, India RMV Workforce Corporation Full time ₹ 6,00,000 - ₹ 20,04,000 per year

Company Description

RMV Workforce LLP is a modern consulting organization committed to driving innovation and addressing complex challenges across India's IT, Non-IT, and BPO industries. We focus on enabling professional growth and offering opportunities that help individuals advance their careers in a supportive and inclusive workplace. At RMV Workforce LLP, we believe in collaboration, diversity, and creating meaningful impact. Become part of a team that is shaping the future of business and redefining what success looks like.

Role Description

We are looking for a
Technical Support Associate
to join our team in
Gurugram
for a full-time, on-site role. The person in this position will be responsible for assisting customers with technical concerns, identifying and resolving hardware and software issues related to desktop systems, and ensuring that all technical queries are handled promptly and professionally. You will be expected to analyze problems, determine effective solutions, and deliver excellent customer service with every interaction.

Qualifications

Address and resolve desktop-related hardware and software issues.

Analyze technical problems to determine root causes and provide accurate solutions.

Deliver clear, patient, and effective guidance to customers facing technical difficulties.

Maintain a high level of professionalism while providing timely support.

Document issues and resolutions accurately for future reference.

Collaborate with internal teams when necessary to escalate complex concerns.

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