
Technical Support Associate
11 hours ago
Job description:
We are seeking a highly skilled and experienced Technical Support Executive with a background
in the RFID industry. The ideal candidate will provide exceptional technical support,
troubleshoot complex issues, and ensure the smooth operation of RFID systems.
Key Responsibilities:
- Provide expert-level technical support for RFID systems, including hardware, software, and
network components.
- Diagnose and resolve technical issues related to RFID systems, ensuring minimal downtime and
disruption.
- Perform regular maintenance and updates on RFID systems to ensure optimal performance.
- Communicate effectively with clients to understand their technical needs and provide timely
solutions.
- Maintain detailed records of support requests, resolutions, and system configurations.
- Conduct training sessions for clients and internal teams on the use and maintenance of RFID
systems.
- Work closely with the engineering and product development teams to address technical
challenges and improve system functionality.
Qualifications:
- Bachelor's degree or Diploma in Computer Science, Information Technology, Electronics, or a
related field.
- Minimum of 2 years of experience in technical support, with at least 1 year in the RFID industry.
- Proficiency in RFID technology, including tags, readers, and software. Strong knowledge of
networking, SQL, and system integration.
- Excellent troubleshooting and analytical skills.
- Strong verbal and written communication skills.
- Ability to provide exceptional customer service and manage client relationships effectively.
- Relevant certifications in RFID technology or technical support are a plus.
Note:
This position may require occasional travel to client sites.
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