Technical Support Associate

2 days ago

Gurgaon, Haryana, India ID Tech Solutions Pvt. Ltd. Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Job description:

We are seeking a highly skilled and experienced Technical Support Executive with a background

in the RFID industry. The ideal candidate will provide exceptional technical support,

troubleshoot complex issues, and ensure the smooth operation of RFID systems.

Key Responsibilities:

  • Provide expert-level technical support for RFID systems, including hardware, software, and

network components.

  • Diagnose and resolve technical issues related to RFID systems, ensuring minimal downtime and

disruption.

  • Perform regular maintenance and updates on RFID systems to ensure optimal performance.
  • Communicate effectively with clients to understand their technical needs and provide timely

solutions.

  • Maintain detailed records of support requests, resolutions, and system configurations.
  • Conduct training sessions for clients and internal teams on the use and maintenance of RFID

systems.

  • Work closely with the engineering and product development teams to address technical

challenges and improve system functionality.

Qualifications:

  • Bachelor's degree or Diploma in Computer Science, Information Technology, Electronics, or a

related field.

  • Minimum of 2 years of experience in technical support, with at least 1 year in the RFID industry.
  • Proficiency in RFID technology, including tags, readers, and software. Strong knowledge of

networking, SQL, and system integration.

  • Excellent troubleshooting and analytical skills.
  • Strong verbal and written communication skills.
  • Ability to provide exceptional customer service and manage client relationships effectively.
  • Relevant certifications in RFID technology or technical support are a plus.

Note:

This position may require occasional travel to client sites.

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