Customer Care Executive

3 days ago

Cochin, Kerala, India c4bc248b-d2ba-4846-a61c-75c05f4bd3d4 Full time ₹ 1,80,000 - ₹ 2,40,000 per year

Job Description:

Ecure Healthcare Pvt. Ltd. is looking for dynamic Customer Care Executives fluent in English, Malayalam and Tamil is must (additional knowledge of Kannada and Telegu and Hindi is a plus).. This is a remote (Work From Home) position which mandatorily requires a Laptop with a proper Wi-Fi connection with minimum 50mbps speed. If you meet the above criteria, we encourage you to apply.

Key Responsibilities:

* Provide exceptional customer service and support via voice and blended communication channels.

* Efficiently handle customer inquiries, complaints, and requests in a professional manner.

* Maintain a positive and pleasant demeanor while interacting with customers.

* Use Microsoft Office tools (Word, Excel, Outlook) effectively to manage and document customer interactions.

* Collaborate with team members to improve customer service processes and outcomes.

Required Skills and Qualifications:

* Graduation in any stream (Bachelor's)

* Fluency in English, Malayalam and Tamil is must (additional knowledge of Kannada and Telegu and Hindi is a plus).

* Competency in using Microsoft Office applications (Word, Excel, Outlook).

* Pleasant personality and professional appearance.

* Strong communication and interpersonal skills.

* Previous experience in customer service or technical support (1 year preferred).

* Willingness to complete training before joining.

Job Types: Full-time, Contractual / Temporary

Contract length: 12 months

Pay: ₹18, ₹20,000.00 per month

Experience:

  • total work: 1 year (Preferred)

Work Location: Remote

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