L1 Support Engineer

2 weeks ago


Patlipada Thane Maharashtra, India Webkorps Optimal Solutions Full time ₹ 15,00,000 - ₹ 50,00,000 per year
  • Job Title: L1 IT Support
  • Location: Purva Thane, Ghodbunder Rd, next to Mercedes Benz showroom, Patlipada, Thane West, Thane, Maharashtra 40060
  • Shift Timing- 9:00 AM - 6:00 PM IST
  • Working Days - 6 days working (Monday- Saturday)

  • 1-2+ years of experience in customer-facing IT Support

  • Ability to diagnose and troubleshoot basic technical issues
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude and Excellent communication skills
  • Bachelor's degree in computer science or any related engineering degree
  • Fluent English
  • Ticket Logging Tool knowledge
  • Basic laptop configurations and repair
  • Vendor Coordination for logging tickets with OEM and follow up the ticket for closure.
  • Alert monitoring, Follow-up and closure of the call and enable in the investigation analysis.
  • TIL knowledge.
  • Good Knowledge in O365 and M365 apps.
  • Understanding of Drivers/Patches/Tools download from OEM web site.
  • Basic Networking and Anti-Virus Support at client side.
  • Desktop hardware troubleshooting & part replacement.
  • Printer/Scanner, HUB/Switch Installation.

Job Type: Full-time

Pay: ₹150, ₹500,000.00 per year

Application Question(s):

  • Required 2 wheeler for this Job.

Work Location: In person


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