Desktop Support Engineer

6 days ago


Patlipada Thane Maharashtra, India Webkorps Optimal Solutions Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Roles & Responsibilities:

  • 1-2+ years of experience in customer-facing IT Support
  • Ability to diagnose and troubleshoot basic technical issues
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude and Excellent communication skills
  • Bachelor's degree in computer science or any related engineering degree
  • Fluent English
  • Ticket Logging Tool knowledge
  • Basic laptop configurations and repair
  • Vendor Coordination for logging tickets with OEM and follow up the ticket for closure
  • Alert monitoring, Follow-up and closure of the call and enable in the investigation analysis
  • TIL knowledge
  • Good Knowledge in O365 and M365 apps
  • Understanding of Drivers/Patches/Tools download from OEM web site
  • Basic Networking and Anti-Virus Support at client side
  • Desktop hardware troubleshooting & part replacement
  • Printer/Scanner, HUB/Switch Installation.

Job Type: Full-time

Ability to commute/relocate:

  • Patlipada, Thane, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • IT support: 1 year (Required)

Work Location: In person



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