Desktop Support Engineer
3 days ago
Location: Navi Mumbai
Shift - 24/7
Minimum 1+ Year (for L1) of experience in IT support function. Good communication skills, willing to work in shift and teamwork with global customers / service providers. Ability to resolve issues within the SLA and work on the daily tickets and requests. Bachelor's degree in Information Technology or Computer Science/ Diploma engineering or relavant experience
Ø Technical support – Desktops, Laptops, MFD, Thin Client, VNET, Network devices & MAC devices, Installation of relocated /migration of Desktops & other devices
Ø Technical support – Application software for Desktops/Laptops/Thin Clients/MAC devices
Ø Technical support – O/S related patch upgrades & compliance agent & Virus control
Ø Maintenance of security controls in Desktops/Laptops / Thin Client / MAC devices
Ø Monitoring & updating latest Anti-Virus definitions & security patches for all deployed endpoints & Working on virus infected pc and cleaning the Desktop/Laptop/Thin Client/MAC devices
Ø Closing calls within SLA
Ø Escalation Management & Knowledge Management
Ø Guaranteed SLA uptime for all calls (95%)
Ø Vendor coordinator for Desktops/Laptops problems
Ø Attending and managing the user calls
Ø Coordinating and Updating Desktops movement (CMDB)
Ø Coordinating with Asset tracker for maintaining asset Management (Hardware & Software)
Ø Keeping track of SLA for all calls
Ø IIS / SQL Server issues troubleshooting
Ø Coordination for Security Audits
Ø Monitoring Print Server, generating report on Print usage on Printers
Job Type: Full-time
Pay: ₹300, ₹330,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
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