Desktop Support Engineer

2 weeks ago

Mumbai Maharashtra India, Maharashtra ITC Infotech Full time

Job Title: Junior Desktop Support Engineer

Location: Mumbai

Experience: 1.6 years to 2 Years

Employment Type: Full-time

Working Days: 6 days (as per company policy)

Interview- 1st round virtually through MS teams and 2nd round Face to face mandatory in Mumbai office.

Job Overview:

We are looking for a motivated and customer-focused Junior Desktop Support Engineer to join our IT team in Mumbai. The candidate will be responsible for providing first-level technical support, resolving hardware/software issues, and ensuring smooth IT operations for end-users.

Key Responsibilities:

  • Provide L1 desktop support for end-users, both on-site and remotely.
  • Install, configure, and troubleshoot Windows OS, MS Office, and standard business applications.
  • Diagnose and resolve issues related to desktops, laptops, printers, scanners, and other peripherals.
  • Set up and maintain user accounts, email configurations, and network access.
  • Ensure proper functioning of LAN, Wi-Fi, and basic network connectivity.
  • Perform routine system checks, updates, and preventive maintenance.
  • Log all support requests and resolutions in the ticketing system.
  • Coordinate with L2/L3 teams for unresolved issues.
  • Assist with IT asset management, inventory updates, and documentation.
  • Provide support during new employee onboarding (system setup, access configuration).

Required Skills & Qualifications:

  • Bachelor’s degree in IT, Computer Science, or related field (preferred).
  • 1–2 years of hands-on experience in desktop or IT support.
  • Good understanding of Windows 10/11, MS Office, and common enterprise tools.
  • Basic knowledge of Active Directory, DNS, DHCP, and network fundamentals.
  • Familiarity with antivirus solutions and endpoint security tools.
  • Strong troubleshooting and analytical skills.
  • Good communication skills and customer service orientation.

Additional Preferred Skills:

  • Experience with any helpdesk/ticketing tool (Jira, ServiceNow, Fresh service, etc.).
  • Understanding of ITIL fundamentals.
  • Ability to work in a fast-paced environment and handle multiple tasks

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