Desktop Support Engineer

JD for Desktop Support Engineer Position Description: The CitiusTech Healthcare Technology Private Limited is seeking a Desktop Support Engineer.Candidate will be good team player & responsibilities will include skillset applicable for IT operations & Helpdesk management. Duties and responsibilities:
• Performs technical tasks such as installing, configuring, maintaining, troubleshooting, and repairing of desktop hardware, software, wireless, printers, related peripherals, mobile devices, videoconference equipment, etc.
• Able to work effectively under deadlines in a fast-paced and changing environment supporting roles from Employees to Executives while delivering exceptional service
• Strong diagnostic and problem-solving skills
• Assist with project implementation across business units
• Assist in computer, monitor, telephone and other desktop equipment moves as needed
• Be able to perform support functions within AD, Exchange, O365 tools, Imaging, etc.
• Support other corporate desktop applications such as VPN, Multi-Factor Authentication, SSO, etc.
• Have an understanding and be able to manage software licensing
• Create processes and KB documentation for Service Desk to improve Employee support
• Provide support to internal teams (Desktop Engineering, Enterprise Application, and Networking Engineering teams, etc.) and develop processes for escalating appropriate issues
• Provide remote/smart hands assistance for network, application, and/or production onsite systems
• Maintain a secure and safe environment by ensuring all security patches and new anti-virus definition files are deployed to all workstations Do necessary remediation as necessary
• Performs various audits including local admin audit, deletion of terminated users equipment, switch capacity, inventory, etc.
• Prepare necessary equipment and files for company All Hand meetings running preliminary tests prior to the event to ensure that everything is in working condition
• Keep asset inventory management system up to date
• Strong organizational skills and attention to details
• Excellent communication, teamwork and customer service skills
• Weekend or afterhours work may be required to support business functions
• Other duties as assigned Required qualifications to be successful in this role:
• 1-2 years industry experience
• 1 years of relevant experience as a Desktop Engineer
• Knowledge of Windows/ MAC OS profile configuration, Troubleshooting skills.
• Good in communication (verbal & written), interpersonal, technical support
• Address user tickets regarding hardware, software and networking
• Desktop Support-Installation, Configuration, troubleshooting, It helpdesk, remote support etc.
• Able to handle escalated issues and provide senior/Top management users support.
• Configuration & troubleshooting MS- outlook, outlook express and exchange mail.
• Having good knowledge of desktop support and END user support domain.
• Advance troubleshooting skills and resolution.
• Report customer feedback and potential product requests
• Help create technical documentation and manuals
• Ready to work in rotational shift in a 24/7 model
• Knowledge of ITIL best practices
• Communication (Oral/Written)
• ITIL
• Problem Solving Experience: 1-2 years
• Educational Qualification: Graduation/Bachelor's degree, preferably in Computer Science, IT, or related quantitative field or equivalent experience/certifications