
L1 Support Engineer
2 days ago
We are looking for an enthusiastic L1 Support Engineer to join our IT support team in Goregaon, Mumbai. You will be the first point of contact for users/customers, responsible for handling incidents, troubleshooting, and escalating issues where required.
Key Responsibilities
- Be the first line of support for end-users via phone, email, or ticketing system.
- Log, track, and resolve incidents within agreed SLAs.
- Troubleshoot OS, network, email clients, and hardware peripherals.
- Install, configure, and update software.
- Escalate unresolved issues to L2/L3 teams.
- Assist in user onboarding/offboarding.
- Maintain accurate documentation and knowledge base articles.
Required Skills & Competencies
- Basic knowledge of IT systems, networking, and operating systems.
- Familiarity with ticketing tools (ServiceNow, Jira, Zendesk, etc.).
- Excellent communication and customer service skills.
- Problem-solving and troubleshooting mindset.
- Willingness to work in shifts.
Preferred Qualifications
- Bachelor's degree in IT/Computer Science (or equivalent experience).
- Certifications (CompTIA A+, ITIL Foundation, Microsoft, CCNA – preferred).
- 1–3 years of IT Helpdesk/L1 Support experience.
What We Offer
- Career growth into L2/L3 or system administration roles.
- Exposure to enterprise IT, cloud, and security.
- Collaborative, learning-focused environment.
Job Type: Full-time
Pay: ₹15, ₹35,000.00 per month
Benefits:
- Life insurance
- Provident Fund
Work Location: In person
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