Associate General Manager

3 days ago


Chennai, Tamil Nadu, India HCLTech Full time ₹ 20,00,000 - ₹ 25,00,000 per year

-Lead the service delivery of Order to Cash Managed Service Operations for HCLTech's client[s]

-End to end ownership of operations, contractual SLA/KPIs and client relationship

- Oversee service transition and onboarding for new clients or service from Delivery standpoint

- Develop and lead the operational governance management within HCLTech and with client organization

-Develop and lead long-term service delivery strategies aligned with organizational objectives.

- Lead transformation programs to modernize service delivery models.

-Build and manage high-performing service delivery teams across geographies.

- Establish executive-level relationships with key clients and stakeholders.

- Drive innovation through adoption of digital tools and analytics.

- Ensure enterprise-wide adherence to service governance and risk management.

• Report service performance and strategic initiatives to executive leadership.

  • Experienced in leading service delivery of managed service operations in Order to Cash domain for a BPO organziation [ 100 + FTEs]
  • Proven expertise in new account transitions from global clients preferably North American
  • should have domain expertise in Order and Cash operations in Collections, Disputes Management, Billing, Cash Application and Customer Master Set up
  • should have experience in handling large scale BPO operations covering people management, client management, driving transformation improvements, P&L management, risk management

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