Mortgage Data Operations Manager

7 days ago

Bengaluru, Karnataka, India Infrrd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Hello there Infrrd here.Haven't heard of us before? No problem. First off, it's pronounced In-fur-d.Infrrd is a leading AI-powered Intelligent Document Processing (IDP) company that helps enterprises automate complex document-centric processes using proprietary machine learning and computer vision models. Our platform enables global enterprises to unlock valuable insights from unstructured data at scale, driving efficiency, compliance, and better decision-making.And now, we are on the lookout for aMortgage Data Operations Manager. As a Mortgage Data Operations Manager, you will build and lead a human-in-the-loop team responsible for processing and QC'ing US mortgage documents across the full loan lifecycle. You'll ensure high accuracy, compliance, and SLA adherence.Responsibilities:Hands‑on review & processing: Manage intake, validation, and QC of mortgage documents (Application, Credit, Income, Appraisal, Asset, Title, Insurance, TRID forms, etc.).Ensure data consistency & accuracy throughout the pipeline, flagging and resolving inconsistencies.Compliance management: Verify processed data aligns with Fannie Mae, Freddie Mac, FHA, VA, and TRID guidelines; ensure federal/state regulatory compliance.Stakeholder collaboration: Work closely with underwriters, product teams, and clients to facilitate smooth operations and process improvements.Error detection & escalation: Monitor QC metrics, highlight recurring issues, and implement corrective/resolution actions.Process optimization: Design and document workflows for scalable, efficient operations (including offshore vs. live SLA).Team building & leadership: Hire, train, and mentor data entry/QC staff. Set performance goals and manage team performance (including firing when needed).Tooling advocacy: Identify UI/workflow gaps and request product enhancements, such as field pre-fill, bulk approval, error flagging, and real-time dashboards.SLA monitoring: Implement SLA frameworks (live

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