Outbound Call Agent

2 days ago

Mohali, Punjab, India Biorev Studios Pvt Ltd Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Customer Service Representative (Outbound Calling)– HVAC Call Center Process

Job Overview

We are looking for a highly motivated and detail-oriented Customer Service Representative to join our Outbound Call team specializing in the HVAC (Heating, Ventilation, and Air Conditioning) Call Center process. The ideal candidate will be responsible for making outbound calls to customers, providing information, scheduling appointments, promoting membership plans, and ensuring accurate data capture. This role requires excellent communication skills, a strong customer service orientation, and the ability to work effectively in a fast-paced environment.

About the HVAC Process at Biorev

Biorev has been managing the HVAC (Heating, Ventilation, and Air Conditioning) Call Center process for over two years as the official franchise holder of One Hour Heating & Air Conditioning, serving the Frisco, Texas region. The India team handles complete back-office and customer service operations including inbound/outbound customer calls, technician scheduling, membership promotions, invoice handling, and QA. Supported by tools such as Rilla Voice AI, Service Titan, and Dialpad, the process is structured to maintain high service standards, technical efficiency, and customer satisfaction in line with One Hour's brand promise.

Visit for more information.

Key Responsibilities

  • Initiate outbound calls to customers for various purposes, including:

Scheduling and confirming service appointments.

Following up on previous service calls or inquiries.

Promoting and explaining membership plans and special offers.

  • Conducting customer satisfaction surveys.
  • Accurately record and update customer information, call dispositions, and service details in CRM platforms.
  • Adhere to call scripts and company guidelines to ensure consistent and high-quality customer interactions.
  • Maintain a high level of product and service knowledge to effectively assist customers.
  • Meet daily and weekly targets for outbound calls, appointments scheduled, or membership enrollments.

Required Qualifications

  • Educational Qualification: Graduate & above.
  • Experience: 1-6years of experience in an outbound call center role, preferably in a service-based or sales environment.
  • Communication Skills: Excellent verbal and written communication skills in English, with clear and professional phone etiquette.
  • Technical Proficiency: Basic computer literacy and ability to navigate CRM systems and other call center tools.
  • Customer Focus: Strong commitment to providing excellent customer service.
  • Work Ethic: Ability to work independently and as part of a team, demonstrating a proactive and results-oriented approach.

Preferred Qualifications

  • Prior experience in the HVAC, home services, or membership-based sales domain.
  • Familiarity with CRM systems like Service Titan or similar Apps.

Job Types: Full-time, Permanent

Pay: ₹30, ₹60,000.00 per month

Ability to commute/relocate:

  • Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Call center: 1 year (Preferred)
  • CRM software: 1 year (Preferred)
  • Cold calling: 1 year (Preferred)
  • Outbound voice: 2 years (Preferred)

Language:

  • English (Preferred)

Shift availability:

  • Night Shift (Preferred)

Work Location: In person

  • Outbound Telemarketer

    7 days ago

    Mohali, Punjab, India Biophar Lifecsiences Pvt. Ltd Full time ₹ 9,000 - ₹ 3,27,400 per year

    Job Title: Pharma TelecallerJob Summary:We are looking for a motivated and customer-focused Telecaller to join our team. The Telecaller will be responsible for handling outbound and inbound calls, explaining products/services, generating leads, and maintaining strong customer relationships.Key Responsibilities:Make outbound calls to potential and existing...

  • Outbound Sales Representative

    7 days ago

    Mohali, Punjab, India LE BEAU CLINIC Full time ₹ 10,00,000 - ₹ 12,00,000 per year

    Job Description: Outbound Sales SpecialistLocation: Mohali, PunjabJob Type: Full-time (On-site)Experience: 1–7 years (IT Sales/Outbound Sales preferred)About the RoleWe are looking for a dynamic and target-driven Outbound Sales Specialist to join our Business Development team. The ideal candidate will be responsible for generating new business...

  • HVAC Call Center Specialist

    2 weeks ago

    Mohali, Punjab, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 10,50,000

    Job DescriptionWe are seeking a highly motivated and detail-oriented customer service professional to join our team specializing in HVAC call center processes.The ideal candidate will be responsible for making outbound calls to customers, providing information, scheduling appointments, promoting membership plans, and ensuring accurate data capture.This role...

  • HVAC Call Center Representative

    5 days ago

    Mohali, Punjab, India beBeeCustomerService Full time ₹ 2,50,000 - ₹ 4,50,000

    Job DescriptionWe are seeking a skilled Customer Service Representative to join our Outbound Call team. The ideal candidate will be responsible for making outbound calls to customers, providing information, scheduling appointments, promoting membership plans, and ensuring accurate data capture.This role requires excellent communication skills, a strong...

  • Call Centre Manager

    23 hours ago

    Mohali, Punjab, India Spring Raise Service Ltd Full time ₹ 2,50,000 - ₹ 40,00,000 per year

    We are seeking a dedicated and organized Call Center Manager to join our team This is a full-time position where you will manage and streamline call routing processes to enhance communication efficiency in a healthcare environment. Join us to contribute to our commitment to excellent patient care and operational excellence.Proficiency in managing call...

  • Tele Calling Executive Female

    7 days ago

    Mohali, Punjab, India Web 1 Experts Full time ₹ 9,000 - ₹ 3,27,407 per year

    We are looking for a confident and dedicated female telecaller to join our team. The candidate will be responsible for making outbound calls, handling customer inquiries, and providing information about our services/products.Responsibilities:Make outbound calls to potential or existing customers.Answer incoming calls and resolve queries.Maintain customer...

  • Calling Executive female with fluent

    5 days ago

    Mohali, Punjab, India Web 1 Experts Full time ₹ 9,000 - ₹ 3,27,334 per year

    We are looking for a confident and dedicated female telecaller to join our team. The candidate will be responsible for making outbound calls, handling customer inquiries, and providing information about our services/products.Responsibilities:Make outbound calls to potential or existing customers.Answer incoming calls and resolve queries.Maintain customer...

  • Tele Calling Executive

    7 days ago

    Mohali, Punjab, India KKR SOLUTION ENTERPRISE Full time ₹ 20,000 - ₹ 25,000 per year

    Job Summary:The Telecaller will be responsible for handling inbound and outbound calls to promote cattle feed products, generate leads, maintain customer relationships, and support the sales team in achieving business growth. The role requires effective communication skills, product knowledge, and the ability to build trust with farmers, distributors, and...

  • Telesales Agent

    2 days ago

    Mohali, Punjab, India Grihum Housing Finance Full time ₹ 22,000 - ₹ 3,00,000 per year

    Job description:Key Responsibilities:● Make outbound calls to prospective clients to explain financial products and services.● Follow up on leads generated through marketing campaigns, websites, and referrals.● Understand client requirements and provide suitable financial product recommendations.● Maintain up-to-date knowledge of financial markets,...

  • Calling Executive female with fluent English

    7 days ago

    Mohali, Punjab, India Web 1 Experts Full time ₹ 9,000 - ₹ 3,27,334 per year

    We are looking for a confident and dedicated female telecaller to join our team. The candidate will be responsible for making outbound calls, handling customer inquiries, and providing information about our services/products.Responsibilities:Make outbound calls to potential or existing customers.Answer incoming calls and resolve queries.Maintain customer...