Desktop Laptop Support Engineer

2 weeks ago

Bengaluru, Karnataka, India 24 7 ai Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Description Table Printer/Scanner Support Engineer

SectionDetailsJob Title Printer/Scanner Support Engineer Hardware & Peripheral TroubleshootingDepartmentCustomer Support Hardware SupportCustomerUSAJob LocationBangalore (In-Office)Job TypeContract to Hire / Full Time

Location: Bangalore(Kadubeesanahalli)

Work Mode: Work from Office

For More Details / To Apply Contact:

Nikhath Sr.HR Executive

Call/WhatsApp:

Email:

Reference Code: ARC-145

Join one of the top International BPO companies and shape your future today

Shift Timings
• 5:00 PM 2:00 AM IST

• 2:00 AM 11:00 AM IST

• 11:00 AM 8:00 PM IST (Includes rotational weekend support)

About Hardware Support

The Hardware Support Team provides Level 1 and Level 2 technical assistance for store-level peripheral devices such as printers and scanners. The team ensures timely resolution, detailed troubleshooting, and proper escalation to hardware vendors or advanced support tiers.

Job Summary

Responsible for providing first-level technical support for retail store peripherals, including printers, scanners, and related devices. This role involves diagnosing hardware issues, guiding store associates, performing basic network and configuration checks, documenting interactions, and escalating unresolved issues.

Key Responsibilities

  • Handle inbound/outbound calls, emails, and chat requests related to printer and scanner issues.
  • Troubleshoot hardware issues for thermal printers, receipt printers, barcode scanners, and multifunction devices.
  • Assist with installation, configuration, and calibration of supported devices.
  • Guide store associates through routine maintenance steps (cleaning, resetting, paper replacement, etc.).
  • Perform basic connectivity checks (USB, network, Bluetooth).
  • Document troubleshooting steps and resolutions accurately in the CRM.
  • Escalate unresolved issues to Level 2/3 or hardware vendors as per SOPs.
  • Maintain awareness of supported hardware models, firmware, and troubleshooting guides.
  • Adhere to SLAs and performance KPIs (AHT, FCR, CSAT).

Required Qualifications

  • Bachelors degree (BCA, BSc, Diploma in Hardware/Networking) or equivalent.
  • 25 years of technical support experience (preferably in hardware/peripheral support).
  • Experience supporting U.S.-based customers (retail or IT environments preferred).
  • Excellent verbal and written English communication skills.
  • Hands-on experience with printer/scanner troubleshooting (Epson, Zebra, HP, Honeywell, etc.).
  • Familiarity with common tools: Device Manager, Print Spooler Services, Remote Access tools.
  • CRM knowledge (Salesforce or similar ticketing tools).
  • Basic networking understanding (IP configuration, LAN/Wi-Fi connectivity).
  • French/Spanish language skills are an added advantage.

What We Offer

  • Growth opportunities into Level 2 / Level 3 / Hardware QA roles.
  • Specialized training on leading printer and scanner brands.
  • Collaborative work environment with career progression paths.
  • Exposure to enterprise-level hardware support in a global retail environment.

For More Details / To Apply Contact: Nikhath –Sr.HR Executive

Call/WhatsApp:

Email:

Reference Code: ARC-145

Location: Bangalore(Kadubeesanahalli)

Join one of the top International BPO companies and shape your future today

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