Laptop & Desktop Service Engineer

2 days ago

Bengaluru, Karnataka, India Ralco Synergy Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Diagnose, troubleshoot ,and repair hardware issues in laptops, desktops, Laptop QC and peripherals.
  • Install, configure, and upgrade operating systems (Windows, Linux, macOS) and software applications.
  • Perform preventive maintenance and regular health checks on systems.
  • Handle system formatting, OS reinstallation, driver updates, and patch management.
  • Replace and service hardware components (RAM, HDD/SSD, motherboard, display, keyboards, power supply, etc.).
  • Manage antivirus installation, updates, and malware removal.
  • Provide on-site and remote support to end users for technical issues.
  • Maintain inventory of spare parts, tools, and service records.
  • Coordinate with vendors/service centers for warranty claims and escalated repairs.
  • Ensure timely resolution of service calls and meet SLA requirements.

Requirements:

  • Diploma / Bachelors degree in Computer Science, IT, Electronics, or related field.
  • Proven experience (3 years) in laptop and desktop hardware servicing.
  • Strong knowledge of computer hardware, operating systems, and troubleshooting techniques.
  • Familiarity with BIOS/UEFI, drivers, networking basics, and data backup/recovery.
  • Experience with brands like HP, Dell, Lenovo, Apple, etc. (preferred).
  • Good communication skills and ability to interact with end users.

Skills Required:

  • Hardware troubleshooting (motherboard, RAM, HDD/SSD, PSU, etc.).
  • Software installation & OS troubleshooting.
  • Knowledge of LAN/WAN, IP configuration, and networking basics.
  • Time management and problem-solving skills.
  • Customer-oriented with a focus on service quality.

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