Senior Operations Manager

Job Summary:

The Senior Operations Manager will be responsible for overseeing the complete Integrated Facility Management operations across multiple client sites, ensuring excellence in service delivery, technical maintenance, housekeeping, landscaping, and overall facility operations.

This role demands a technically sound, highly cooperative, and people-oriented leader who can drive operational efficiency, maintain strong client relationships, manage large teams, and uphold the company's commitment to quality and safety standards.

Key Responsibilities:1. Operations & Technical Management:

• Oversee and manage end-to-end facility operations including technical maintenance (electrical, plumbing, HVAC, mechanical, STP, WTP, DG, firefighting, etc.), and soft services like housekeeping and landscaping.
• Conduct regular site inspections to ensure systems are functional, preventive maintenance is executed, and safety standards are met.
• Review technical performance reports, energy consumption data, and maintenance schedules for optimization.
• Ensure timely rectification of faults and coordinate with vendors or internal engineers for critical issues.
• Maintain all required documentation for statutory compliance, equipment maintenance logs, and audits.

2. Client Relationship & Coordination:

• Act as the single point of contact for all client interactions across assigned sites.
• Understand client needs and expectations to deliver customized service solutions.
• Conduct monthly performance reviews with clients and present operational MIS reports.
• Handle escalations efficiently and ensure proactive communication and issue resolution.
• Maintain long-term professional relationships and drive client satisfaction and retention.

3. Leadership & Team Management:

• Lead and mentor a large team of facility executives, engineers, supervisors, and support staff.
• Develop team capabilities through regular training, guidance, and motivation.
• Foster a culture of discipline, cooperation, accountability, and service excellence.
• Monitor manpower deployment, attendance, and performance across multiple sites.
• Encourage cross-functional coordination between technical and housekeeping teams for smooth operations.

4. Administrative & Financial Management:

• Prepare and manage budgets, cost control measures, and operational expenditures.
• Approve material and manpower requirements, vendor bills, and maintenance expenses.
• Monitor service contracts and ensure vendor compliance with SLAs and KPIs.
• Support management with operational insights, data-driven recommendations, and business growth inputs.

5. Quality, Safety & Compliance:

• Ensure adherence to ISO, statutory, and company quality standards.
• Implement and monitor safety protocols, fire audits, and emergency procedures.
• Conduct regular internal audits to ensure operational excellence and risk mitigation.
• Promote sustainability and energy conservation initiatives at all sites.

Key Skills & Competencies:

• Strong technical expertise in MEP systems, building maintenance, and facility infrastructure.
• Proven ability to lead large operational teams across multiple sites.
• Exceptional client coordination, communication, and presentation skills.
• Excellent management, organizational, and problem-solving abilities.
• Highly responsible, disciplined, and cooperative in professional conduct.
• Strong command over MIS reporting, budgeting, and performance analytics.
• Proficiency in MS Office, CAFM, or Facility Management Systems.
• Supervisory Oversight: Ensure all site supervisors are present and fulfilling their duties by conducting regular check-ins and managing daily attendance.
• Manpower Coordination: Collaborate with the HR department to address manpower shortages or additional staff requirements, ensuring all sites are adequately staffed.
• New Project Coordination: Work closely with the Sales Manager to efficiently coordinate operations for new projects or clients received, ensuring seamless service initiation.
• Weekly Director Meetings: Report and coordinate with the Directors on a weekly basis, providing updates on operational performance, client feedback, and any urgent issues.
• Client Relationship Management: Handle all client requirements, inquiries, and concerns to build and maintain strong relationships. Address any client feedback or issues promptly and effectively.
• Complaint Resolution: Manage and resolve any client complaints or operational issues within a 48-hour timeframe to ensure client satisfaction and service excellence.

Job Type: Full-time

Pay: ₹40, ₹50,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person