Manager-Operations

JOB DESCRIPTION

Profile

Operations

Job Title

Band

Department

Positions

Reports to

Regional Director, NIF

Department

Operations

Center Level Heads:

Reported by:

1. OP & IP Manager

2. HR & Admin

3. Accounts

4. Biomedical Engineer IP Manager

5. Nursing Superintendent IP Manager

6. Pharmacist IP Manager

Job Objective

Responsible for managing the day to day Operations and P&L, assuring sound fiscal operation while promoting

services that are produced in a cost effective manner; ensuring compliance with regulatory agencies and

accreditation bodies while monitoring the service and delivery system; interact and respond to the medical and

non-medical staff and patients. Work closely with the Zonal / Regional Director and other Senior Management in

developing the strategic direction of the company.

Key Responsibilities

Operations

• Devise and implement strategies for achievement of financial targets.

• Participate with the CEO /Head of Operations/ Regional Director / Zonal Director,

Medical Staff and Senior Management in the development and implementation of

strategic plans.

• Establish and attain challenging / achievable patient care, safety and education and

customer service goals while maintaining financial viability.

• Ensure institutionalization and adherence of standardized policies, systems & procedures

at the facility.

• Liaise with the legal, political and social, IR environment to ensure successful operations

of all facilities within the Center.

• Establish and maintain communication with the Consultants and the other Medical staff

to ensure accomplishment of mutual beneficial unit goals.

• Act as an escalation point for all Operational Issues related to the Center and take suitable

action by interfacing with the concerned stakeholders to obtain timely resolutions

• Ensuring employee engagement in the Center and culture building through regular

engagement activities.

Culture & Capability building

•

•

Ensure adherence to the code of conduct and stated values of the company.

Establish and maintain a culture of open communication, accountability and timely

decision making.

•

•

Develop a pipeline of best-in-class human capital by supporting hiring, retaining key

personnel and invest in training and development of key personnel and succession

planning.

Promote a high performance culture by institutionalizing innovative rewards and

recognition programs

Compliance / Process Enhancement

•

Establish best-in-class process to ensure adherence to quality systems and comply with

quality standards.

Nova Pulse IVF Clinic Pvt Ltd

Page 1 of 2

Internal Document HR - Confidential

•

•

Ensuring defined patient care standards/commitments are met.

Facilitate strict compliance to statutory & accounting norms and regulatory norms of

process/operational adherence

•

Adhere to code of conduct and uphold ethical practices

Major Job Qualifications / Specific Skills

Preferred Education:

Required Education:

• M.B.A / Graduation

• MHA/ MBA in hospital Administration

Experience (Indicative)

• 6- 8 years of experience in the domain operations

preferably in Healthcare sector

Knowledge and Specific Skills

• Thorough knowledge of Mgmt Principles, experience in

operating efficiently in a complex decision making

environment

• Be able to lead the Center in both strategic and

operational side of business.

Required Critical Behavioral Competencies

(Refer to Annexure for definitions)

Business Acumen

Results Orientation

Coaching Empowerment & Team

Development

Communication Skills

Customer Focus

Building Relationships

& Partnerships

Leadership & Influencing

Strategic Thinking & Execution

Planning & Organizing

Problem Solving and Decision Making

Functional Expertise

Risk Taking

Integrity & Ethics

Negotiation

Reviewed By: HR

Date:

Approved By: Supervisor