Operations Manager

As the Operations Manager for a Leading Facility management company you will be responsible for overseeing daily operations across multiple sites ensuring the smooth execution of services and maintaining strong client relationships This role requires exceptional leadership skills problem-solving abilities and the capacity to ensure the highest standards of housekeeping services are met Key Responsibilities Supervisory Oversight Ensure all site supervisors are present and fulfilling their duties by conducting regular check-ins and managing daily attendance Attendance Management Monitor and maintain proper attendance records for all housekeeping staff across sites ensuring accuracy and timely reporting Manpower Coordination Collaborate with the HR department to address manpower shortages or additional staff requirements ensuring all sites are adequately staffed New Project Coordination Work closely with the Sales Manager to efficiently coordinate operations for new projects or clients received ensuring seamless service initiation Weekly Director Meetings Report and coordinate with the Directors on a weekly basis providing updates on operational performance client feedback and any urgent issues Client Relationship Management Handle all client requirements inquiries and concerns to build and maintain strong relationships Address any client feedback or issues promptly and effectively Complaint Resolution Manage and resolve any client complaints or operational issues within a 48-hour timeframe to ensure client satisfaction and service excellence MIS Reporting Prepare and submit detailed MIS Management Information System reports for all sites covering operational performance staff productivity and service quality System Process Improvement Implement new systems and processes aimed at improving the quality and efficiency of housekeeping services Site Inspections Conduct regular surprise visits to sites for quality control and to ensure housekeeping standards are being upheld consistently Qualifications Requirements Experience 3-5 years of experience in operations management preferably within the housekeeping or facility management industry Leadership Strong leadership and team management skills with the ability to motivate and manage teams across multiple locations Client Management Proven experience in client handling complaint resolution and relationship building Problem-Solving Excellent problem-solving abilities and the capacity to resolve issues under pressure Communication Strong verbal and written communication skills for internal coordination and client interaction Technology Proficiency in MS Office Word Excel PowerPoint and experience with MIS reporting Flexibility Willingness to travel to different sites for inspections and meetings Key Competencies Strong organizational and multitasking abilities Client-focused mindset with a dedication to service quality Ability to implement new processes and systems for operational improvements Excellent time management and the ability to handle urgent issues effectively Site Location Virar to Vasai Department Operations Reports To Director Salary range Rs 30k to 35k Ctc 4 20 000 LPA Gender Male Age 30 yrs to 45 yrs Candidate should be based in Western Mumbai Dahanu to Churchgate Office Location Global City Virar west Weekoff One designated day off per week Email- hr executive captainclean in hr captainclean in Job Type Full-time Pay 28 000 00 - 35 000 00 per month Benefits Cell phone reimbursement Provident Fund Work Location In person