Operations Manager

1 day ago

Thane MH IN Jumbo Distributors Full time

- B2C Operations Manager Department Operations Location Thane Mumbai Experience Required 6 Years Role Level Manager Role Overview We are looking for a highly driven B2C Operations Manager to lead and streamline day-to-day ecommerce operations The role involves ensuring smooth order flow coordinating with the warehouse optimizing processes and driving efficiency across the end-to-end B2C supply chain The candidate must have strong operational understanding hands-on warehouse coordination experience and proficiency in Excel VLOOKUP Pivot Tables MIS reporting Key Responsibilities 1 Order Dispatch Management Oversee complete B2C order lifecycle from order receipt to dispatch Ensure timely picking packing manifest creation and daily order closure Monitor dispatch SLAs and take corrective actions for delays 2 Warehouse Coordination Act as the primary point of contact for warehouse teams for stock inventory and order execution Coordinate inwarding GRN putaway stock counts and storage planning Resolve daily operational issues and ensure warehouse productivity KPIs are met 3 Inventory Management Track stock levels replenishment requirements and fast slow-moving SKUs Reduce stock discrepancies through frequent cycle counts and reconciliations Coordinate RTV damaged stock and replacements 4 Marketplace Platform Operations Work closely with catalog pricing and customer service teams to ensure smooth go-live of products Monitor platform order flow cancellations RTO and maintain healthy operational metrics 5 Process Improvement Ops Efficiency Identify bottlenecks and design SOPs to enhance speed and accuracy Improve pick pack efficiency and dispatch accuracy through data-driven analysis Ensure 100 operational compliance across all ecommerce platforms 6 Reporting Data Analysis Prepare daily weekly monthly operational MIS orders SLAs delays inventory health Use VLOOKUP Pivot Tables and Excel-based dashboards for decision making Monitor courier performance and escalate service issues Required Skills Competencies Technical Skills Strong understanding of Ecommerce B2C operations Expertise in warehouse coordination ground-level operations Proficient in Excel VLOOKUP Pivot basic formulas Knowledge of OMS WMS systems preferred Understanding of logistics RTO delivery SLAs and dispatch processes Soft Skills Strong team management stakeholder coordination Analytical thinker with problem-solving ability Ability to work in a fast-paced ecommerce environment Detail-oriented with strong follow-up and execution skills Qualifications Graduate or Postgraduate in any field Operations preferred Minimum 6 years of experience in ecommerce operations B2C Prior experience in warehouse operations is mandatory Job Type Full-time Pay 60 000 00 - 75 000 00 per month Application Question s How many years of experience do you have in managing B2C ecommerce operations Have you handled warehouse coordination inwarding GRN putaway dispatch Are you proficient with VLOOKUP and Pivot Tables Yes No Your Age Your Location Current Expected CTC Work Location In person

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