Manager - HR Operations and Benefits

5 days ago

Mumbai Suburban, India Michael Page Full time

Opportunity to work with a global organisationStrategic roleAbout Our ClientThe organisation is a reputable and established entity within the Financial Services industry, specialising in Investment/Asset Management. It operates as a medium-sized company with a professional focus on delivering excellence in its field.Job DescriptionLeadership & Operations ManagementOversee day-to-day HR operations, ensuring consistent delivery of services and adherence to key performance indicators (KPIs).Conduct root cause analysis for complex issues, addressing underlying challenges​, and act of first point of contact for escalated concernsProvide transactional assistance within Workday tied to employee lifecycle events and other administrative processesOversee end-to-end benefit administration for IndiaEnsure accuracy of the benefits reconciliation and general benefits maintenanceAssist with benefit policy renewals and coordinate with vendors to resolve employee claims and inquiries as needed.Oversee HR vendor billing for US, Canada, UK & India, including conducting reconciliations, analysis and auditsReview and approve invoices within DynamicsTeam Development & PerformanceProvide performance coaching, feedback, and upskilling opportunities for HRSD team members to enhance capability and accountability.Foster a culture of continuous learning, ensuring SOPs and documentation are current and utilized.Track team metrics, identify trends, and act on areas for improvement and growth.Process Optimization & InnovationDrive operational efficiency through standardization, simplification, and implementation of AI and automation solutions.Champion process redesign efforts to improve service delivery and enhance the employee experience.Support vendor management and evaluate third-party effectiveness against defined SLAs.The Successful ApplicantQUALIFICATIONS & EXPERIENCE REQUIRED: Post-secondary education (University or College graduate)6+ years of related work experience with an HRIS in a high-volume shared service shared services environment, supporting various countries (Workday experience is an asset)A minimum of 2 years' management or equivalent experienceExperience working in a global team (Follow-the-sun model an asset)Experience with Benefit policy and vendor managementKnowledge of Invoicing processes and systems (Dynamics, SAP preferred)Experience with a case management system (SolarWinds experience is an asset)Intermediate to advanced computer skills including MS Office applications: Word, Excel, PowerPoint, and OutlookKEY COMPENTENCIES / BEHAVIOURS REQUIRED: Excellent written and verbal communication skills, being fluent in both written and spoken EnglishConscientious with a strong attention to accuracy and detailsSelf motivated, highly organized, and able to juggle multiple projects / prioritiesAbility to handle sensitive and confidential information with discretion.Ability to generate trust, confidence and credibilityDemonstrates excellent analytical and problem-solving skillsAbility to demonstrate sound decision-making, considering team and organizational goals​

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