Manager - HR Operations and Benefits

6 hours ago

Mumbai Suburban, India Michael Page Full time

Opportunity to work with a global organisation Strategic role About Our Client The organisation is a reputable and established entity within the Financial Services industry, specialising in Investment/Asset Management. It operates as a medium-sized company with a professional focus on delivering excellence in its field. Job Description Leadership & Operations Management Oversee day-to-day HR operations, ensuring consistent delivery of services and adherence to key performance indicators (KPIs). Conduct root cause analysis for complex issues, addressing underlying challenges​, and act of first point of contact for escalated concerns Provide transactional assistance within Workday tied to employee lifecycle events and other administrative processes Oversee end-to-end benefit administration for India Ensure accuracy of the benefits reconciliation and general benefits maintenance Assist with benefit policy renewals and coordinate with vendors to resolve employee claims and inquiries as needed. Oversee HR vendor billing for US, Canada, UK & India, including conducting reconciliations, analysis and audits Review and approve invoices within Dynamics Team Development & Performance Provide performance coaching, feedback, and upskilling opportunities for HRSD team members to enhance capability and accountability. Foster a culture of continuous learning, ensuring SOPs and documentation are current and utilized. Track team metrics, identify trends, and act on areas for improvement and growth. Process Optimization & Innovation Drive operational efficiency through standardization, simplification, and implementation of AI and automation solutions. Champion process redesign efforts to improve service delivery and enhance the employee experience. Support vendor management and evaluate third-party effectiveness against defined SLAs. The Successful Applicant QUALIFICATIONS & EXPERIENCE REQUIRED: Post-secondary education (University or College graduate) 6+ years of related work experience with an HRIS in a high-volume shared service shared services environment, supporting various countries (Workday experience is an asset) A minimum of 2 years' management or equivalent experience Experience working in a global team (Follow-the-sun model an asset) Experience with Benefit policy and vendor management Knowledge of Invoicing processes and systems (Dynamics, SAP preferred) Experience with a case management system (SolarWinds experience is an asset) Intermediate to advanced computer skills including MS Office applications: Word, Excel, PowerPoint, and Outlook KEY COMPENTENCIES / BEHAVIOURS REQUIRED: Excellent written and verbal communication skills, being fluent in both written and spoken English Conscientious with a strong attention to accuracy and details Self motivated, highly organized, and able to juggle multiple projects / priorities Ability to handle sensitive and confidential information with discretion. Ability to generate trust, confidence and credibility Demonstrates excellent analytical and problem-solving skills Ability to demonstrate sound decision-making, considering team and organizational goals​

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