Operation Manager

4 days ago

Virar Mumbai Maharashtra, India Captain Clean Full time ₹ 2,40,000 - ₹ 30,00,000 per year

Job Title :- Senior Operations Manager ( Facility Management )

Job Type :- Full-Time

Reports To :- Director

Office Location :- Global City, Virar (West)

Experience :- 5 to 7 Years

Salary Range : to 50000

Candidate Requirements :-

  • Gender: Male
  • Age: 30 to 45 years
  • Candidate Location Preference: Must be based in Western Mumbai (Dahanu to Churchgate)

Job Description:-

As the Senior Operations Manager for a leading facility management company, you will be responsible for managing day-to-day operations across multiple client sites, ensuring service quality, and maintaining strong client relationships. The role demands exceptional leadership, problem-solving skills, and a commitment to delivering the highest standards of housekeeping services.


Key Responsibilities:-

  1. Supervisory Oversight

  2. Ensure all site supervisors are present and performing their duties.

  3. Conduct regular follow-ups and manage daily attendance.

  4. Attendance Management

  5. Track and maintain accurate attendance records for all housekeeping staff.

  6. Ensure timely reporting of attendance across sites.

  7. Manpower Coordination

  8. Collaborate with the HR department to resolve manpower shortages.

  9. Ensure every site is adequately staffed.

  10. New Project Coordination

  11. Work with the Sales Manager for smooth onboarding of new clients and projects.

  12. Ensure seamless initiation of services.

  13. Coordination with Directors

  14. Conduct weekly meetings with Directors.

  15. Share updates on operations, client feedback, and urgent issues.

  16. Client Relationship Management

  17. Handle client requirements, inquiries, and concerns.

  18. Build and maintain long-term client relationships.

  19. Complaint Resolution

  20. Address and resolve client complaints or operational issues within 48 hours.

  21. MIS Reporting

  22. Prepare and submit MIS reports for all sites.

  23. Track performance, productivity, and service quality.

  24. System & Process Improvement

  25. Implement new processes to enhance operational efficiency and service standards.

  26. Site Inspections

  27. Conduct periodic and surprise site visits.

  28. Monitor housekeeping quality and adherence to standards.

Qualifications & Requirements:-

  • Experience: 5–7 years in operations management (preferably housekeeping/facility management)
  • Leadership: Strong ability to manage and motivate teams across multiple locations
  • Client Management: Proven experience in handling clients and resolving complaints
  • Problem-Solving: Ability to take quick decisions under pressure
  • Communication: Strong verbal and written communication skills
  • Technology: Proficient in MS Office (Word, Excel, PowerPoint) and MIS reporting
  • Flexibility: Willingness to travel across sites for inspections and meetings

Key Competencies:-

  • Strong organizational and multitasking skills
  • Client-focused approach with high service quality standards
  • Ability to implement new systems and process improvements
  • Excellent time management and responsiveness to urgent issues

Office Address:- Global City Virar West

Gmail:-

Contact No :

Job Type: Full-time

Pay: ₹40, ₹50,000.00 per month

Work Location: In person

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