Manager-Operations
2 weeks ago
JOB DESCRIPTION
Profile
Manager-Operations
Operations
Operations
Center Level Heads:
Reported by:
1. OP & IP Manager
2. HR & Admin
3. Accounts
4. Biomedical Engineer IP Manager
5. Nursing Superintendent IP Manager
6. Pharmacist IP Manager
Job Objective
Responsible for managing the day to day Operations and P&L, assuring sound fiscal operation while promoting
services that are produced in a cost effective manner; ensuring compliance with regulatory agencies and
accreditation bodies while monitoring the service and delivery system; interact and respond to the medical and
non-medical staff and patients. Work closely with the Zonal / Regional Director and other Senior Management in
developing the strategic direction of the company.
Key Responsibilities
Operations
• Devise and implement strategies for achievement of financial targets.
• Participate with the CEO /Head of Operations/ Regional Director / Zonal Director,
Medical Staff and Senior Management in the development and implementation of
strategic plans.
• Establish and attain challenging / achievable patient care, safety and education and
customer service goals while maintaining financial viability.
• Ensure institutionalization and adherence of standardized policies, systems & procedures
at the facility.
• Liaise with the legal, political and social, IR environment to ensure successful operations
of all facilities within the Center.
• Establish and maintain communication with the Consultants and the other Medical staff
to ensure accomplishment of mutual beneficial unit goals.
• Act as an escalation point for all Operational Issues related to the Center and take suitable
action by interfacing with the concerned stakeholders to obtain timely resolutions
• Ensuring employee engagement in the Center and culture building through regular
engagement activities.
Culture & Capability building
•
•
Ensure adherence to the code of conduct and stated values of the company.
Establish and maintain a culture of open communication, accountability and timely
decision making.
•
•
Develop a pipeline of best-in-class human capital by supporting hiring, retaining key
personnel and invest in training and development of key personnel and succession
planning.
Promote a high performance culture by institutionalizing innovative rewards and
recognition programs
Compliance / Process Enhancement
Ensuring defined patient care standards/commitments are met.
Facilitate strict compliance to statutory & accounting norms and regulatory norms of
process/operational adherence
•
Adhere to code of conduct and uphold ethical practices
Major Job Qualifications / Specific Skills
Preferred Education:
Required Education:
• M.B.A / Graduation
• MHA/ MBA in hospital Administration
Experience (Indicative)
• 6- 8 years of experience in the domain operations
preferably in Healthcare sector
Knowledge and Specific Skills
• Thorough knowledge of Mgmt Principles, experience in
operating efficiently in a complex decision making
environment
•
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