REF71393Z- Senior Group Manager

3 days ago

Thāne, Maharashtra, India WNS Global Services Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged

Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence. We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400 clients with the help of our 44,000 employees.

Job Description

Key Responsibilities:

  • New business Transition/Knowledge Acquisition , Transfer and Training BAU .
  • Work with the Training leads (Group Manager / Sr Group Manager) to ensure smooth running of training Operations
  • Attends meetings WBR /MBR within the program or with another department whenever necessary
  • Meet & Greet with

New Hire Batches

  • EWS

New Hire programs

  • Manage internal stake holders
  • Manage multiple teams and by providing by driving KPI
  • Manage training metrics and impact to business metric
  • TNI/ TNA process and make recommendations for process improvements
  • Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration
  • Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives
  • Analyzing data and suggesting measures towards improving revenue generation for the function
  • Maintain vertical hygiene by ensuring reports, data and documents are in place
  • Promote standardization by creating & maintaining Training documentation
  • Promote behavioral training programs and promote the programs in order to ensure maximum participation
  • Act as a mentor for the team and hold the team together by promoting an environment of learning and team work
  • Manage Training MIS for accounts
  • Ensure training documentation is in place and processes are followed
  • Look for opportunities to reduce people dependencies and move towards automation and digitization

Qualifications

Graduate , Process Training experience

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