Group Operations Leader

5 days ago


Thāne, Maharashtra, India beBeeLeadership Full time ₹ 18,00,000 - ₹ 24,00,000

Leadership Role

The role holder is accountable for leading a team of operations professionals to deliver exceptional customer service and process new business and end-to-end policy servicing for group business.

Key Responsibilities:

  • Collaborate with sales and actuarial teams to ensure seamless closure of individual group processes
  • Ensure timely issuance of policies and resolution of customer and intermediary queries
  • Maintain high standards of professionalism, courtesy, and efficiency in service delivery
  • Contribute to the development and implementation of quality controls to anticipate problems
  • Supervise and train a high-performing team to meet the evolving needs of the organization
  • Coordinate with finance for reconciliation of policy account balances
  • Drive transformation and digitization initiatives to enhance group business performance

Qualifications & Experience:

A minimum of 8-10 years' experience in customer services or operations, with a strong track record of leadership and team management.

Relevant qualifications, such as an MBA or ACII, are highly desirable.

Key Skills:

  • Operational experience in the financial services industry
  • Proven leadership, team building, and influencing skills
  • Experience in data processing and computer systems


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