
Group Operations Leader
5 days ago
Leadership Role
The role holder is accountable for leading a team of operations professionals to deliver exceptional customer service and process new business and end-to-end policy servicing for group business.
Key Responsibilities:
- Collaborate with sales and actuarial teams to ensure seamless closure of individual group processes
- Ensure timely issuance of policies and resolution of customer and intermediary queries
- Maintain high standards of professionalism, courtesy, and efficiency in service delivery
- Contribute to the development and implementation of quality controls to anticipate problems
- Supervise and train a high-performing team to meet the evolving needs of the organization
- Coordinate with finance for reconciliation of policy account balances
- Drive transformation and digitization initiatives to enhance group business performance
Qualifications & Experience:
A minimum of 8-10 years' experience in customer services or operations, with a strong track record of leadership and team management.
Relevant qualifications, such as an MBA or ACII, are highly desirable.
Key Skills:
- Operational experience in the financial services industry
- Proven leadership, team building, and influencing skills
- Experience in data processing and computer systems
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