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2 weeks ago
We are seeking an experienced professional to lead our account delivery team, ensuring seamless performance and governance of our digital advertising sales operations.
This role involves managing daily operations in accordance with client requirements and service level agreements. The ideal candidate will have a strong background in digital marketing ads sales and excellent leadership skills.
- Manage day-to-day operations, identifying and resolving issues promptly while implementing preventative measures.
- Establish necessary infrastructure for service providers, including technology, finance, human resources, security, facilities, and communication resources.
- Provide exceptional people management, mentorship, and career development to team members, achieving low attrition levels and high employee engagement.
- Drive operational teams to deliver continuous improvement and productivity/quality gains.
- Identify and escalate business risks to stakeholders.
Critical Skills:
- 18 years of experience in contact center operations
- Strong B2C/B2B sales experience
- Digital marketing ads sales experience
- Dynamic leader with experience managing large, diverse teams across multiple sites in fast-paced environments
- Strategic thinker with strong analytical and problem-solving skills
- Very strong English language skills (written and verbal)
- University Graduate or above
- 8 years of people management experience, including managing leaders, with a strong desire to develop team members and at least 2 years handling sales
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