Digital Transformation Leader

3 hours ago


Thāne, Maharashtra, India beBeeDigital Full time ₹ 9,00,000 - ₹ 12,00,000

We're looking for a visionary leader to spearhead our digital transformation initiatives.

Job Description: Our ideal candidate will develop and drive digital strategies aligned with business goals, managing and optimizing digital channels, leveraging data and analytics to boost efficiency and customer satisfaction, leading the integration of AI, automation & emerging technologies, and collaborating cross-functionally with CX, IT, and Ops teams. They will track KPIs and report impact of digital initiatives.

Required Skills and Qualifications: 5+ years in digital strategy, digital operations, or customer experience; strong knowledge of call center tools, platforms, and KPIs; hands-on experience with CRM systems (Salesforce/Zendesk), analytics tools, and automation platforms; excellent communication, leadership, and problem-solving skills; ability to adapt quickly to evolving tech and customer trends. Background in B2C/B2B customer service environments and certifications in Digital Marketing, Agile, or CX tools are preferred.

What You'll Bring: A passion for using digital innovation to transform customer experiences, combined with a proven track record of driving digital transformation in customer-facing organizations.

Responsibilities: Develop and drive digital strategies aligned with business goals, manage and optimize digital channels, leverage data and analytics to boost efficiency and customer satisfaction, lead the integration of AI, automation & emerging technologies, collaborate cross-functionally with CX, IT, and Ops teams, track KPIs and report impact of digital initiatives.

Experience and Requirements: Minimum 5 years in digital strategy, digital operations, or customer experience, with strong knowledge of call center tools, platforms, and KPIs.



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