Administrator - Unix & Linux (UL3)

14 hours ago

Bengaluru, Karnataka, India Microland Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Description

:

Education Qualification :

Any Graduate (Engineering / Science)

Skills :

Primary -> Technology | Unix and Linux (RHEL, Centos, Ubuntu, OEL) | 2 - Knowledgeable

Certification :

Technology | Unix Administration

Delivery Skills required are :

Proactive monitoring and log Analysis: Initiate Unix and Linux, administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. Record the findings and analysis in to the ticket

Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome

Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.

Process Compliance:

  • Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly, as per the defined process.
  • Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report),
  • Followthrough andexecute the various Escalation Matrix (Vendor , Internal and Customer defined),
  • Ensure tickets are closed post user/customer communication,
  • Maintain inventory of Network equipments and links,
  • Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.

Unix and Linux (RHEL, Centos, Ubuntu, OEL)

  • Navigate file system and perform basic file operations with supervision
  • Edit files using basic text editors (vi/nano) with guidance
  • View and understand basic system information and logs
  • Perform basic user account operations with supervision
  • Execute basic process management commands with guidance

Location

:

India - Bengaluru

Created On

:

21-Aug-2025

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